Customer Service Representative

Job Title: Customer Service Representative

Job Objective: Assist with administrative support and deliver outstanding customer service. Project a professional company image through in-person and phone interaction.

• Deal Directly with customers either by telephone or email

• Perform general clerical duties to include but not limited to: copying, faxing, mailing and filing

• Processing daily invoicing duties, communicating with internal and external customers.

• Coordinate and communicate customer orders/questions/requests with operations and sales teams.

• Handle and resolve customer complaints

• Obtain and evaluate all relevant information to handle product and service inquiries

• Provide pricing and delivery information

• Set up new customers

• Process orders, forms, applications and request

• Organize workflow to meet customer timeframes

• Maintain customer databases

• Communicate and coordinate with internal departments

• Provide feedback on the efficiency of the customer service process

• Track, purchase & manage stock of office and kitchen supplies as needed

• Prepare correspondence and presentations

• Prepares and coordinate mail, faxes, and express packages.

• Manage other tasks (ongoing or project) as deemed necessary by management

• Work on special projects as needed

• Must be able to analyze situations for safety and practicability, and deal with problems involving few concrete variables in fairly standardized situations.

• Must demonstrate a professional, courteous demeanor to both customers and coworkers and keep safety in mind at all times.

Knowledge, Skills, and Abilities:

• Excellent verbal and written communication skills

• Ability to work in a deadline driven environment.

• Dependable with a positive attitude

• Self-motivated and able to work independently as well as part of a team

• Excellent interpersonal & problem-solving skills

• Excellent phone etiquette

• Customer-focused & proficient relationship builder

• Proficient knowledge of Microsoft Word, Excel, PowerPoint

• Ability to explore and learn other software applications

• Ability to prioritize and manage deadlines

• Accuracy and attention to detail

• Strong organizational skills

Physical Requirements: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.

• Vision: minimum vision required to prevent injury from oneself and others

• Hearing: perceiving the nature of sounds with or without correction

• Talking: expressing or exchanging ideas by means of the spoken word

• Lifting small weighed objects constantly; 20 pound objects frequently and 20-50 pound objects occasionally

• Climbing ladders, stairs and ramps

• Balancing, pushing and pulling

• Crouching, kneeling, reaching and grasping objects

• Walking: move about inside the office and/or branch facilities as well as airport/travel needs

• Sit/Stand: Must be able to remain in a stationary position 50 percent of the time

• Capable of traveling as required

Attendance Requirements: Attendance on a regular, consistent basis is mandatory, including arriving at the time as scheduled