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Customer Service Manager - Immediate Interviews!

Company: Pacific Architects and Engineers Incorporated
Location: Albuquerque
Posted on: July 21, 2021

Job Description:

Supporting the Most Exciting and Meaningful Missions in the World



Customer Service Manager


The Customer Service Manager supports the Base Operations Support contract at the Kirtland AFB in Albuquerque, NM. The Customer Service Manager shall be responsible for the following:

• Operates and oversees a centralized Customer Service Unit (CSU) providing production controller and operations planner services.
• Responsible for on- base Customer Service Desk that receives and processes service requests.
• Serves as the focal point for receipt, processing, and cradle-to-grave tracking of all Base Civil Engineer (BCE) Service Requests.
• Maintains and updates status of all Job Plans, Work Tasks, and Service Requests in an automated management system.
• Receives and processes service Requests, 24-hours-a-day, 7-days-a-week, and 365-days-per-year including holidays. 
• Validates, classifies, and prioritizes Service Requests.  Assigns priority to service requests IAW the most current version of the Air Force Work Priorities Implementation Plan (WPIP) and Work Management Playbook.
• Evaluates service requests within 30 minutes after receipt for any Priority 1 emergency service requests.
• Operates and oversees a centralized Customer Service Unit (CSU) providing production controller and operations planner services. 
• Ensures service requests are reviewed and validated by all required agencies.

Required/ Preferred Qualifications:

• The Customer Service Manager (CSM) must have a Bachelor's degree in Business Administration, Operations Management or Construction Management. 
• The CSM shall have a minimum of five (5) years of experience supervising/directing production control personnel in an operations work management environment. 
• The CSM shall have a minimum of five (5) years experience using Computerized Maintenance Management Information Systems. 
• Possess knowledge of preventive maintenance programs, construction and repair terminology and project closeout procedures. 
• Experience with Microsoft Office applications. 
• The CSM shall have a minimum of three (3) years of experience working in a military environment and familiarity with Air Force Civil Engineering guidance, rules and regulations.
Experience with Microsoft Office applications. 
Ability to obtain and maintain a U.S. government issued security clearance.



PAE is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran’s status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.


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Keywords: Pacific Architects and Engineers Incorporated, Albuquerque , Customer Service Manager - Immediate Interviews!, Other , Albuquerque, New Mexico

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