Customer Service Representative - Immediate Interviews!

Company: Pacific Architects and Engineers Incorporated
Location: Albuquerque
Posted on: July 18, 2021

Job Description:

Supporting the Most Exciting and Meaningful Missions in the World

The Customer Service Representative will support the Base Operations Support Contract at the Kirtland AFB in Albuquerque, NM.  The Customer Service Representative serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database.

• Determines requirements by setting priority of work based on interactions with customers.
• Stand as the focal point for all customer/contractor information delivery.
• Answer’s inquiries and status’s by clarifying desired information; researching, locating, and providing Updates to customers as needed.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
• Maintains computer data systems & call center database by entering or updating information.
• Keeps equipment operational by following established procedures; reporting malfunctions.
• Updates job knowledge by participating in educational opportunities.
• Enhances organization reputation by accepting ownership for accomplishing

• Alternate-Days/Mids/Swings 

The Basic Qualifications for this position are as follows:
- Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Strong Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking
- Must successfully complete a computer-based assessment on typing skills with a score of 90% accuracy and 30 WPM
- Must successfully complete a computer-based assessment on basic computer skills with a score of 70%
- Must successfully complete a computer-based assessment on Telephone Inquiry with a score of 70%

- Strong command of the English language both verbally and written, Strong administrative and organizational skills, Basic Computer Skills Excellent interpersonal and communication skills

- Ability to obtain and maintain a U.S. government issued security clearance.

#APP21

#LI-PRIORITY

PAE is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran’s status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.

EEO is the Law Poster

EEO is the Law Poster Supplement

Keywords: Pacific Architects and Engineers Incorporated, Albuquerque , Customer Service Representative - Immediate Interviews!, Other , Albuquerque, New Mexico