Client Service Representative

Company: Paychex
Location: Albuquerque
Posted on: June 12, 2021

Job Description:

Description

Discover Your Passion and Develop Your Expertise.

This is a solution-based service environment with an emphasis on partnership and accountability.

Service Professionals at Paychex are passionate about customers' needs and wants.

In this role, you will

• Support inbound call queue handling client calls to process payroll, enter payroll and tax information and answer questions for clients in multiple states.
• Learn and maintain knowledge of the payroll processing system, wage and tax laws to develop a trusted relationship with our clients.
• Provide online support, troubleshooting and handle escalations.
• Take initiative to elevate the client experience, quickly resolve situations and focus on one call resolution.

This role is a strong fit if you have

• 2-5 years customer service in a fast-paced environment.
• Ability to multi-task and handle high volume work load.

Just some of the reasons why our employees are #Paychexproud.

We value your well-being: From health care plans to retirement planning and wellness programs.

We value your time: From paid time off, to company holidays as well as comprehensive work-life balance programs.

We value your development: Our best-in-class training and development team will provide you with ongoing learning opportunities to give you the building blocks to grow your career at Paychex.

We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you.

We value our community: We offer paid-time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.

Requirements

• Associate's Degree - Preferred

Our Commitment

Paychex is dedicated to fostering a culture of intentional Inclusion and Diversity (I&D). Our valued employees and commitment to I&D is the essence of our internal and external success. Inclusivity is a key value of our corporate culture and is exemplified through our reputation as a top employer for employee development, diversity, and ethics, as well as a focus on fairness in recruitment, selection, and decision making.

Click here for more information on our corporate social responsibility.

Keywords: Paychex, Albuquerque , Client Service Representative, Other , Albuquerque, New Mexico