Client Engagement Specialist

Company: TriCore Reference Laboratories
Location: Albuquerque
Posted on: June 12, 2021

Job Description:

Job ID #: 11213 City, State: NM - AlbuquerqueFunctional Area: Customer Service Department Name: Client EngagementPosition Type: Regular - Full Time Education Required: See Minimum QualificationsExperience Required: See Minimum Qualifications Relocation Provided: NoJob SummaryWelcome to a very motivated team where you can give your all and leave at the end of your day feeling accomplished because you made a difference in the lives of our patients. At TriCore we are looking for individuals that bring passion and hard work to our team and in return we want to help you learn and grow with us. We offer a comprehensive benefits plan, tuition reimbursement, 401 (K) and medical/dental/vision insurance.We are currently seeking an individual to work in our high-volume Client Engagement 24 X 7 Call Center. As a Client Relations Specialist you will provide excellent customer service on all transactions and are responsible for communicating with customers including patients, physicians, providers, and internal customers, and provide accurate and timely resolution to all inquiries and issues. Ensure callers receive exceptional customer service when responding to telephone, e-mail or written inquiries. Perform all duties under general supervision. Call volume often requires performing department functions at an increased pace while maintaining quality. The CRS must be serviced oriented individuals, able to communicate effectively and display a professional and positive demeanor. The CRS needs to relate well to the customer, think and exercise sound judgment, and act responsibly in the customer's and the company's interest.General RequirementsExperience in multi-tasking, strong attention to detail, dealing with sensitive information, and problem resolution while providing exceptional service.Be able to articulate with customers and have persuasion, negotiating and retention skills.Ability to be empathetic and exercise key listening skills.Work effectively in a team environment, contributing to the success of the call center and organization.Achieves personal metrics and goals set forth by the organization.Work on a schedule that is set in advance for all functions, lunches and breaks.Attends training as required and is expected to be punctual.Accurate and fast typing required.Flexibility is required and must be able to work a holiday rotation schedule, on call schedule and overtime when required.Be comfortable on a computer with dual screens and a headset, and know your way around the Internet and basic computer applications.Will be learning laboratory terminology in Clinical and Anatomic Pathology.If you are presented a phone call and you get excited about the opportunity to wow customers then we look forward to reviewing your applicationMinimum QualificationsCLIENT ENGAGEMENT SPECIALIST IMINIMUM EDUCATION:High school diploma or equivalent.MINIMUM EXPERIENCE:Meet one of the following:Six (6) months experience in a clinical laboratory or medical setting.Six (6) months customer service experience.Post high school education and/or experience may be substituted one for theother.OTHER REQUIREMENTS:A grade of average on the alphanumeric typing test (4,000-5,999 keystrokes).PREFERENCES:Completion of appropriate medical certificate training program.Knowledge of laboratory tests/ medical terminologyCLIENT ENGAGEMENT SPECIALIST IIMINIMUM EDUCATION:High school diploma or equivalent.MINIMUM EXPERIENCE:Meet one of the following:One (1) year relevant experience at TriCore.Two (2) years relevant experience in a clinical laboratory or medical setting.Three (3) years customer service experience.Post high school education and/or experience may be substituted one for theother.PREFERENCES:Completion of appropriate medical certificate training program.Knowledge of laboratory tests/medical terminologyProficient computer skills and ability to use multiple applicationssimultaneously.CLIENT ENGAGEMENT SPECIALIST IIIMINIMUM EDUCATION: High school diploma or equivalent.MINIMUM EXPERIENCE:Meet one of the following: Two (2) years relevant experience at TriCore Three (3) years relevant experience in a clinical laboratory or medical setting Four (4) years customer service experience or equivalent combination oneducation and experiencePREFERENCES: Associate's degree in related field preferred. Completion of appropriate medical certificate training program. Knowledge of laboratory tests/medical terminology Proficient computer skills and ability to use multiple applicationssimultaneously.We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Keywords: TriCore Reference Laboratories, Albuquerque , Client Engagement Specialist, Other , Albuquerque, New Mexico