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Wine & Spirits Tasting Room Supervisor

Company: Hotel Chaco
Location: Albuquerque
Posted on: June 12, 2021

Job Description:


Part-time Hourly Position starting at $12.00 + tips hourly DOE plus benefits.

Located in Albuquerque, NM. Working out of our Hotel Chaco.

Typical schedule is Monday - Friday evenings 3pm-9pm.

At Heritage Hotels & Resorts Inc, we strive to create an environment where the skills and creativity of our employees can flourish and will be recognized and rewarded. More importantly, employees at Heritage know that their work in preserving and advancing the state's cultural heritage will benefit mankind now and in the future.

Position Purpose: The Crafted Bar Tasting Room Supervisor is responsible for supporting the Food & Beverage Operations in making sure that bar operations run smoothly by supporting a culture of service within the team for the bar. The Tasting Supervisor is an essential support to the Front of House team in creating unforgettable experiences for guests.

Supervisory Responsibilities: Servers & Bartenders

Essential Duties and Functions/Responsibilities/Tasks:

  • Work under direction of Director of Operations.
  • Communicate daily with hotel/restaurant/kitchen leadership regarding job assignments and required timeframe.
  • Maintain high level of positive and professional approach with employees, coworkers, and guests.
  • Maintain a proper flow of service and FOH staffing levels during shift.
  • Create and post schedules for all Front of House team members, and support the Director of Operations in recruitment, training, assigning work, appraising performance, and addressing complaints and resolving problems.
  • Check identification to ensure minimum age requirements are met for consumption of alcoholic beverages.
  • Oversee activities of bar staff and expedite customer orders as needed, per company standards and policies.
  • Passionately deliver refined, seamless service.
  • Greet and welcome guests at the bar or in the bar area.
  • Maintain cleanliness of all bar and lounge areas, including ice bins, shelving, stainless steel, mixers, cups, blenders, and soda guns.
  • Maintain good working relationships with suppliers and identify opportunities to decrease operational costs.
  • Work with the back of house team in your venue to ensure that all guest requests are met.
  • Maintain strong focus on the guest experience and base all of your decision making around making our guests happy, especially when resolving complaints.
  • Resourcefully solve any issues that arise and seize control of any problematic situation.
  • Uphold company drink & food safety, food handling, cleanliness, and sanitation requirements to ensure the health and safety of our guests and staff.
  • Order supplies to stock inventory appropriately.
  • Other duties as assigned consistent with the functions of this position as needed at the properties.


  • Excellent verbal communication and ability to multitask.
  • High school diploma or equivalent experience/training. Four-year college degree, Hospitality preferred; or equivalent combination of education and experience.
  • 2-3 years of bar supervision or equivalent combination of education and experience; luxury branded hospitality experience preferred.
  • New Mexico Food Handler Certification, ServSafe Manager Certification, and Alcohol Server Certification.
  • Ability to work on your feet for eight hours or more.
  • Knowledge of Restaurant Point of Sale systems.
  • Must be able to lift/push/reach for/carry 30+ pounds frequently.

NM Safe Certified Hotelier, Inspiring Our Communities, & Celebrating Local Artisans.

Heritage Hotels & Resorts Inc. is an Equal Opportunity Employer.


Keywords: Hotel Chaco, Albuquerque , Wine & Spirits Tasting Room Supervisor, Other , Albuquerque, New Mexico

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