Schedule Coordinator - Patient Welcome Center - Albuquerque, NM - 926418 - Albuquerque - 87195

Company: unitedhealthgroup
Location: Albuquerque
Posted on: June 12, 2021

Job Description:

Combine two of the fastest-growing fields on the planet with culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry thats improving the lives of millions. Here, innovation isnt about another gadget, its about making health care data available wherever and whenever people need it, safely and reliable. Theres no room for error. Join us and start doing your lifes best work. (sm)

The Schedule Coordinator is responsible for scheduling and coordinating appointments, maximizing clinician schedules, verifying insurance and providing a positive patient experience. The coordinator answers incoming calls within appropriate time lines and meet productivity and quality standards set by the organization. The coordinator is responsible for reviewing provider schedules daily to ensure maximum capacity met. This position is required to effectively communicate with clinical teams, nurses, and clinicians to relay information to the appropriate clinic as needed. Adheres to policies, procedures and regulations to ensure compliance and patient safety.Participation in Compliance and other important training is a condition of employment.

Primary Responsibilities: Accurately schedules and coordinates patient appointments for assigned clinics The ability to work in a high call volume environment while meeting productivity and quality standards Analyzing provider schedules to ensure maximum capacity is met Obtains eligibility and benefit information in a timely manner: assigning FSC (Financial Class) entering benefits and all other related activities i.e. transfers, demographic data changes in IDX Registers patients in IDX including updating patient demographics, current insurance information, current primary care provider, emergency contacts, and all relevant fields Uses appropriate text templates in the electronic health record, tasks clinic teammates using the electronic health record, and ability to multitask between business office systems and the electronic health record

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma or GED equivalent Knowledge of Medical Terminology, and proficiency with computer systems Microsoft Word and Excel proficiency You will be provisioned with appropriate Personal Protective Equipment (PPE) and are required to perform this role with patients and members on site, as this is an essential function of this role Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained

Preferred Qualifications: 1+ year of related healthcare experience to include scheduling experience and in verification of eligibility and benefits Organized, detail oriented Excellent customer service skills Able to problem solve Excellent writing and verbal skills

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords:Schedule Coordinator, Patient Welcome Center, Optum Albuquerque, MN, New Mexico

Keywords: unitedhealthgroup, Albuquerque , Schedule Coordinator - Patient Welcome Center - Albuquerque, NM - 926418 - Albuquerque - 87195, Other , Albuquerque, New Mexico