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Customer Advocate I

Company: Health Care Service Corporation
Location: Albuquerque
Posted on: June 11, 2021

Job Description:

Description:

BASIC FUNCTION: Under supervision, this position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner. Duties include: conducting research; spends approximately 90 of the scheduled time on the phone according to business need.
EXTENDED HOURS: Customer Advocates in the Extended Hours Department are on a set schedule Monday - Friday 10:30AM-7PM MST. This Position does come with a 15% Differential Pay that starts after training.

JOB REQUIREMENTS: * High school diploma OR GED. * 6 months customer service experience OR 6 months experience in an office environment. * Data entry and/or typing experience. * Interpersonal, verbal and written communication skills. * Analytical and organizational skills and independent decision making skills. * Ability to spend approximately 90 of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.
PREFERRED JOB REQUIREMENTS: * 9 months customer service experience. * Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease Management. * Knowledge of medical terminology and anatomy. * Proven ability to learn quickly and adapt to change. * Referral preference given to applicants able to take and meet testing criteria.
Location: NM - Albuquerque Activation Date: Tuesday, June 8, 2021 Expiration Date: Tuesday, July 20, 2021

Keywords: Health Care Service Corporation, Albuquerque , Customer Advocate I, Other , Albuquerque, New Mexico

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