Customer Advocate I
Company: Health Care Service Corporation
Posted on: June 11, 2021
BASIC FUNCTION: Under supervision, this position is responsible
for working on the phone all day in a call center to assist members
and physicians by responding to telephone and written inquiries in
a prompt, accurate and objective manner. Duties include: conducting
research; spends approximately 90 of the scheduled time on the
phone according to business need.
JOB REQUIREMENTS: * High school diploma OR GED. * 6 months
customer service experience OR 6 months experience in an office
environment. * Data entry and/or typing experience. *
Interpersonal, verbal and written communication skills. *
Analytical and organizational skills and independent decision
making skills. * Ability to spend approximately 90 of the scheduled
time on the phone according to business needs and sit for long
periods of time with scheduled breaks.
PREFERRED JOB REQUIREMENTS: * 9 months customer service experience.
* Experience working with various lines of business, i.e. CDHP,
Medicare, Wellness, and Disease Management. * Knowledge of medical
terminology and anatomy. * Proven ability to learn quickly and
adapt to change. * Referral preference given to applicants able to
take and meet testing criteria.
Location: NM - Albuquerque Activation Date: Tuesday, June 8, 2021
Expiration Date: Tuesday, July 6, 2021
Keywords: Health Care Service Corporation, Albuquerque , Customer Advocate I, Other , Albuquerque, New Mexico
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