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Remote Product Support Specialist

Company: VirtualVocations
Location: Albuquerque
Posted on: May 4, 2021

Job Description:

A digital supporter of startup companies is in need of a Remote Product Support Specialist. Core Responsibilities Include: Providing stellar support to our many users through different mediums (email, live chat, content, etc) Understanding and gathering customer feedback trends to help our product teams better prioritize future product and feature initiatives Becoming a platform/product expert and function as a first-level problem solver and point of contact between company's Talent and our users Applicants must meet the following qualifications: 1+ years experience in a customer-facing role with a writing component Proven effective and polished communication skills, with an emphasis on clear and concise writing Experience using help desk software (think Zendesk, HelpScout) Demonstrated composure, patience and empathy during interactions with users Ability to moderate our platform and keep an eye on the thousands of user interactions Ability to develop deep user intuition, working to anticipate needs and issues before they surface

Keywords: VirtualVocations, Albuquerque , Remote Product Support Specialist, Other , Albuquerque, New Mexico

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