End User Support Specialist I

Company: ECS Corporate Services
Location: Albuquerque
Posted on: May 4, 2021

Job Description:

ECS is seeking an End User Support Specialist I to work in our Albuquerque, NM office. Job Description: ECS is a privately held government contracting firm located in Falls Church, VA. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services, and timely delivery. ECS is ISO 9001, 20000-1, 27001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018, 2019 and 2020. ECS is currently seeking several End User Support Specialist I to support newly awarded contract in Albuquerque New Mexico. The overall program includes a 500+ work force performing Enterprise IT support, Service Desk, and Telecommunications support across multiple facilities and locations. The Specialist will provide Basic Field (Win/Mac/Mob/CSU) to monitor, install and perform maintenance on personal computers, laptop computers, software, and networks. Provide support in responding to system user requests for assistance. Provide support for on-the-spot diagnostic evaluations, implementation of corrections, and training users in proper operation of systems and programs. Provide support to: install and provide basic support for approved PC software; perform upgrades to all computer platforms, train office staff on computers, maintain logs and inventory of equipment repairs, assist in administering all computer platforms as directed and assist in resolving any operations problems. Support the agency Local Area Network (LAN) Administrator with server maintenance and administration. Require general knowledge of network products including, but not limited to, Novell, CISCO, and UNIX. It has been and continues to be the policy of ECS to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other status protected by applicable law. Required Skills: Must be a U.S. Citizen. Must have a HS Diploma and at least two years of experience relative to the requirements. Ability to be cleared at the TOP SECRET (TS) or DOE Q/L level and the ability to maintain clearance throughout the life of the contract. Active Clearance at the TS or DOE L level a plus. Desired Skills: Provide support in responding to system user requests for assistance. Provide support for on-the-spot diagnostic evaluations, implementation of corrections, and training users in proper operation of systems and programs. Provide support to install and provide basic support for approved PC software. Perform upgrades to all computer platforms, train office staff on computers, maintain logs and inventory of equipment repairs, assist in administering all computer platforms as directed and assist in resolving any operations problems. Be able to take customer issues and log them into the ticketing system. Remain calm during chaotic situations and be able to help and then change the attitude of a frustrated customer Be able to communicate with customers through phone, chat, e-mail or other methods to record their issue and resolve it Require general knowledge of network products including, but not limited to, Novell, CISCO, and UNIX. ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law. ECS promotes affirmative action for minorities, women, disabled persons, and veterans. ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3000+ employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.

Keywords: ECS Corporate Services, Albuquerque , End User Support Specialist I, Other , Albuquerque, New Mexico