Bilingual (Spanish/English) Customer Service Specialist
Posted on: May 4, 2021
Would you like to work where you can make a difference
helping home owners, home buyers and the lending
Would you like to enjoy the following benefits?
Accrue more than (2) weeks of PTO during your first year
Ten paid government holidays
Access to benefits on day one including medical and dental
insurance, and 401K
The potential to Work at Home during COVID-19 and possibly
beyond, based on your performance
Ongoing training to support your success
Do you have excellent customer service and interpersonal
Do you have strong technical skills and the ability to work in
multiple systems and databases?
Would you like to increase your knowledge of the mortgage
If you answered “yes” to these questions then we have the career
Leidos is currently seeking a full-time customer service call
center representative to support the US Department of Housing and
Urban Development (HUD), Office of Single Family Housing in their
mission to create strong, sustainable, inclusive communities and
quality affordable homes for all.
Respond to calls and emails from the public on housing and FHA
Use a knowledge base and follow standard operating procedures
(SOP) to respond to requests
Document your communications in our database
2 years of customer service experience with a High School
Must be fluent in English and Spanish (both written and
Must be able to adapt and learn quickly.
Must be able to obtain a Public Trust Security clearance, which
includes a credit check and background investigation.
Must be able to work a flexible schedule, including the closing
shift, which is 9:30am to 6pm.
Ability to navigate a computer content management system and
related web sites.
Strong written and verbal communication skills.
Excellent dependability and time management skills.
**This position is covered under the Service Contract Act
and is subject to minimum wage requirements as well as the minimum
Health and Welfare benefit. Leidos ensure that all provisions
are met through their wages and benefits**
External Referral Bonus:
Potential for Telework:
Clearance Level Required:
Scheduled Weekly Hours:
SCA General Clerk
Keywords: Leidos, Albuquerque , Bilingual (Spanish/English) Customer Service Specialist, Other , Albuquerque, New Mexico
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