Rep, Tech Supp II - Camera Pro Support
Company: Canon Solutions America
Location: Albuquerque
Posted on: May 3, 2021
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Job Description:
Overview Responsible for answering telephone and written inquiries from
customers regarding advanced amateur and professional level
products. Analyze problems with hardware and software products to
identify problem areas) and recommend possible solutions.
Recommends solutions to customer application questions. Maintains
log of problems using CRM application so that recurring problems
can be reported. TSRIIs are expected to maintain the highest level
of professionalism and create a positive impression of Canon and
their department. Responsibilities Qualifications An Associates Degree is required or post high school technical
or specialized education which may be obtained in the first two or
three years of college technical school or business school. - Two
to four years camera related experience - General computer
knowledge - Demonstrated verbal and listening skills - Attendance
is an essential function of the job Company Overview Canon Information Technology Services, Inc. - The environment at
Canon ITS is energetic and diverse. Our team is comprised of a wide
variety of people in positions that help our employees grow and
develop their careers. Statement of Policy on Equal Employment Opportunity Canon is committed to providing equal employment and advancement
opportunities to all qualified persons without regard to race, sex,
marital status, sexual orientation or affectional preference,
color, religion, national origin, age, disability, or veteran
status, unless a bona fide occupational qualification exists. Our
commitment is to assure full opportunity for all employees in order
that they may achieve their highest potential and to assure
progressive employment practices that conform to the letter and
spirit of federal, state, and local laws regarding equal employment
opportunities. Canon's policy is to: Recruit, hire and promote for all job classifications without
regard to race, color, religion, sex, age, sexual orientation,
disability or national origin. Base decisions on employment so as to further the principle of
equal employment opportunity. Ensure that promotion decisions are made in accordance with the
principles of equal employment opportunity by imposing only valid
requirements for promotional opportunities. Ensure that all other personnel actions (such as compensation
benefits, transfers, layoffs, company sponsored training,
education, tuition assistance, social and recreation programs) will
be administered without regard to race, color, religion, sex, age,
sexual orientation, disability or national origin. Workplace Accommodation Request - HR Accessibility - Reasonable
Accommodation Canon I.T.S. is committed to the employment and advancement of
qualified disabled veterans and other individuals with
disabilities. If you feel you require a reasonable accommodation to
apply for a position with Canon I.T.S., please call our Toll-free
TDD Support Line for the Hearing Impaired Monday - Saturday
(excluding holidays) at 1-866-251-3752, Eastern time from within
the US. For all other reasonable accommodation requests, please
call 757-579-7127. You will be asked to provide information on the
open position you are applying for online and the details on the
reasonable accommodation you are requesting. Pay Transparency Policy Statement The contractor will not discharge or in any other manner
discriminate against employees or applicants because they have
inquired about, discussed, or disclosed their own pay or the pay of
another employee or applicant. However, employees who have access
to the compensation information of other employees or applicants as
a part of their essential job functions cannot disclose the pay of
other employees or applicants to individuals who do not otherwise
have access to compensation information, unless the disclosure is
(a) in response to a formal complaint or charge, (b) in furtherance
of an investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information. Canon ITS is a tobacco-free work environment. Notice to Recruiting Firms/Agencies Canon ITS typically recruits candidates directly, rather than
through a third party recruiting firm or agency. Canon ITS will pay
a recruiting fee only when a candidate is submitted for
consideration to our company through our applicant tracking system,
by direct invitation of Canon ITS, and if Canon ITS has a contract
with the recruiter. Canon is proud to be an equal opportunity employer.
Minority/Female/Individuals with Disabilities/Protected Veterans.
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, national origin,
disability or protected veteran status. To read more about
employment discrimination protections under federal law, click
here. Responsibilities - Provides technical support to advanced
amateur and professional level customers via telephone and written
communication (direct and escalated contacts).- Works on problems
of diverse scope where analysis of situation requires evaluation of
identifiable factors.- Exercises judgment within generally defined
practices and policies in selecting methods and techniques for
obtaining solutions.- Enters call information into call tracking
database. - Assists in testing and evaluation of current and new
products. Qualifications An Associates Degree is required or post
high school technical or specialized education which may be
obtained in the first two or three years of college technical
school or business school.- Two to four years camera related
experience - General computer knowledge- Demonstrated verbal and
listening skills- Attendance is an essential function of the
job
Keywords: Canon Solutions America, Albuquerque , Rep, Tech Supp II - Camera Pro Support, Other , Albuquerque, New Mexico
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