PLAYER'S CLUB HOST
Promotes the Player's Club program by assisting customers
through the membership process and explaining the benefits and
perks of membership.
Supervised by the Player's Club Supervisors.
Major Duties and Responsibilities
Explains all the benefits of joining the Player's Club including
how to join, provide information about the associated rules and
regulations of joining, provide current promotional information,
and describe bonus points and redemption of merchandise. Assists
the player with the completion of the membership application
including verification of a valid ID and, using a computer, setup
the player's account via a windows based application (Konami).
Should be done as quickly and efficiently as possible. Via a
windows based application (Konami) print one or more player cards.
Explain the use and rules of multiple players' club cards. Via the
computer-based system and/or manual logs make notations in
customer's account regarding information for promotions, mailings,
fraudulent activity, redemptions etc. as outlined by Player's Club
Policies and Procedures. Explain the operations of the Player's
Club card in the slot machines and at table games. Inform players
of promotions explaining all official rules and regulations of
promotions soon to start, in progress, or soon to end. Make
announcements pertaining to promotion drawing times, announcing
winners and general promotional information. Help perform drawings
on a timely basis, conduct and monitor other promotional games
(wheel spinning, cash cage etc.) and identify player as a valid
winner by verifying player's card and valid ID against drawing
ticket and the information contained within computer system
(Konami). Inform appropriate departments (poker, bingo etc.) of
names of potential winner(s) that have been drawn for promotions.
Inform departments of the actual confirmed winner(s) of promotions
and inform departments of any unclaimed prizes for all promotions.
Log all winners and unclaimed prizes on manual promotion forms for
tracking and "tag" winners of promotions via the computer-based
system (Konami). Distribute and log promotional items, and log
customers who receive any promotional items (e.g., jackets, hats,
shirts, gaming packages, match-plays, coupons, gifts, or generic
player cards). Attend, professionally represent, and promote the
Casino at offsite promotional events. Distribute promotional
material and provide general information about the casino Inventory
promotional gifts, promotional stock, and redemption merchandise.
Tracks items according to policies and procedures. There should be
Zero unexplained variances with inventory of promotional materials.
Provide general information about the Casino and all events held
within the Casino. Make general information announcements and page
customers using a PA system. Use multiple computer ticketing
systems (that are command line based) to sell tickets and provide
general information for all concerts and events held at the casino
amphitheatre, as well as for all ticket master concerts.
Responsible for the Box Office and all cash, credit card, coupons,
vouchers, and redemption forms including balancing box office cash
drawer and reconciling paperwork for accounting and auditing
purposes. There should be Zero Variances of all tenders without
acceptable documentation from management. Works with
Supervisors/Manager to continue to monitor transactions to reduce
the number of exception reports within the department. Follows
service standards set forth by management to elevate guest
experience. Performs other duties as assigned.
Secondary Duties and Responsibilities
Knowledge, Skills and Abilities
Strong communication skills and the ability to deal effectively
with the public. The ability to communicate effectively, maintain a
high level of professionalism at all times, provide excellent
customer service under any and all circumstances, generate
excitement, and provide personal attention to customers thereby
building strong customer relationships. The ability to understand
and retain to memory and/or reference procedure manual regarding
all official rules and regulations for promotions and the Player's
Club. The ability to know when to forward customers, internal
personnel, vendors, and any other individuals to supervisors or
manager to ensure only accurate and pertinent information about any
promotions, rules and regulations for the Player's Club, casino, or
promotions is provided. The ability to identify fraudulent activity
being attempted by Player's Club members participating in
promotions, merchandise redemptions, coupon redemption etc. and
appropriately escalates to supervisor and manager. Customer
service, sales, and/or marketing skills. Ability to work all hours,
including weekends and holidays. Ability to organize thoughts and
write clearly and concisely in order to complete documents, forms,
logs and accounting reconciliation sheets. Ability to stand for
entire shift. Ability to adhere to strict service standards.
Ability to lift heavy merchandise. Knowledge of computer systems
and use of Windows operating systems and various computer
applications, data processing and data entry.
Minimum Qualifications, Education and Experience
High School Diploma or GED certification. One (1) year of
customer service experience. Six months previous money handling
experience Must be at least 21 years of age.
Must be able to obtain and maintain the required Gaming License.
Will require a post-offer, pre-employment and random drug
Work is performed indoors and outdoors. Work hours subject to
change with overtime work required. Must be able to work long hours
under stressful conditions. Subject to hazards, which may cause
personal bodily harm: smoke, common colds, influenza, dust, odors
and elevated noise levels. Tasks may be performed on uneven,
inclined, hard and soft-carpeted floors, cement structures and
surfaces. Duties may involve walking, or standing for long periods
of time. Must be able to lift 50 lbs. Specific required movements
include the following:
Trunk-bend, twist, rotate, push, pull, and carry Arms-reach,
carry, push, pull, lift, twist, and rotate Legs-lift, push, pull,
twist, and rotate Hands-grasp, manipulate, bilateral coordination,
eye and hand coordination, overall and finger dexterity.