AF RCC Recovery Care Coordinator (RCC)
The Air Force (AF) Wounded Warrior (W2) (AFW2) Program is in
support of the Office of the Secretary of Defense (OSD) to ensure
all seriously and very seriously Wounded, Ill and/or Injured (WII)
medically separated members or returned to duty of the Department
of Defense (DOD) receive complete information and entitlements, the
Components developed procedures to assist W2 in transitioning back
into the civilian sector or to duty. The AFW2 Program includes all
Airmen who suffer a serious or very serious injury or illness and
require long-term care and assistance. The AFW2 CMs contact,
monitor, provide web-based information/resources, and advocate for
the W2 from the time of hospitalization, through recovery and
rehabilitation, and for as long as needed after separation and
retirement. The completion of this task ensures that each AFW2, his
or her family and/or caregivers receives personalized service
(face-to-face) during the recovery, rehabilitation, and
reintegration process, and total advocacy on his or her behalf
during the transition process.
AFW2 Program ensures transition services are provided to WII
Airmen/Recovering Service Members (RSMs). The goals of care,
management and transition reform includes establishing a process
for integrated continuity of world-class quality care and service
delivery. The process focuses on quality assurance and improved
resource allocation of medical and non- medical resources and
services throughout the continuum of care from recovery and
rehabilitation to reintegration. It serves as a collaborative
process of inter-service, interagency, intergovernmental, public,
and private collaboration through unified common standards of care,
standards of practice, comprehensive recovery plan and national
Recovery Care Coordinators (RCCs) provide services that consist
of advocacy support for wounded warriors, ill and injured members
to enhance their quality of life and strengthen operational
readiness. Provide support to enrollee families or caregivers with
respect to advocacy support to help make their jobs as caregivers
more manageable and alleviate the stress that accompanies a major
+ Provides direct advocacy to support RSMs and their families to
ensure all needs are met through the coordination of services and
resources from both governmental and non-governmental agencies.
+ Inputs and updates all Recovering Service Member (RSM) case
data in the case database and provide monthly status updates on
+ Assists with issues related to health care, benefits, pay,
entitlements, legal and medical and physical evaluation boards.
+ Collaborates with the Department of Defense (DOD), Veterans
Affairs (VA), and non-governmental organizations to provide maximum
benefits for the Wounded Warrior and their families.
+ Communicates with a multidisciplinary team throughout the
continuum of care.
+ Aids and guides on all potentially high visibility issues that
may arise as it relates to RSM.
+ Ensures all Comprehensive Recovery Plans (CRP) are developed
and updated in accordance with the regulations.
+ Collects productivity and performance data.
+ Experience in care coordination/case management.
+ Excellent organization and communication skills.
+ Interpersonal skills with the ability to work with multiple
agencies to accomplish project objectives.
+ MS Office Proficiency and experience with Database
+ Frequent travel is required.
+ Must be a U.S. Citizen
+ Must pass an extensive background check
Required Education Level:
+ Bachelor?s degree in behavioral or social science, with a
preferred emphasis in case management or social work from an
accredited US based university; and three years of experience in
case management or social work.
Additional Skills/Qualifications Desired:
+ RCCs must have strong analytical, communication,
organizational, and interpersonal skills and can work effectively
across multiple agencies.
+ Previous active duty military experience or experience working
with Service members or veterans preferred.
Our Equal Employment Opportunity Policy:
Patriot Enterprises is an equal opportunity employer. We
recruit, employ, train, compensate, and promote without regard to
race, religion, creed, color, national origin, age, gender, sexual
orientation, marital status, disability, veteran status, or any
other basis protected by applicable federal, state or local
The physical requirements described here are representative of
those that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
General Office Demands:
+ Must be able to operate general office equipment including but
not limited to computer, phones and related media and information
devices on most or all workdays
+ Ability to communicate and interact with others, both in
person and/or by telephone to conduct business
+ Working under time pressure
+ Working rapidly for long periods to meet deadlines
+ Must be able to travel as needed and adhere to travel policies
Physical requirements can typically be characterized as
sedentary: work involves exerting up to 10 lbs. of force
occasionally and/or a negligible amount of force frequently or
constantly to lift, carry, push, pull or otherwise move
Major Job Activities and Mental Requirements:
+ Multiple concurrent tasks
+ Ability to perform under stress
+ Reading and comprehension
+ Problem solving
+ Customer contact