VTC End User Support Specialist
Company: SAIC
Location: Albuquerque
Posted on: February 24, 2021
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Job Description:
Description SAIC is looking to fill a position for an End User
Video Teleconference Support Specialist who shall provide
videoconference scheduling, event coordination and trouble ticket
dispatching. The individual will provide technician dispatch
support by assigning and tracking tickets. This person will answer
the help line desk phone and emails to troubleshoot videoconference
setup problems. When assistance is requested, the individual shall
be responsible for the day-to-day setups of videoconferences and
videoconference bridge operations through the scheduling software
or through the IVS/VTC schedule desk. Secondary tasks would be
videoconference bridge setup/coordination support for both SCN and
SPN Bridge requests. They will be responsible for assisting with
security documents and system checks. They will also be responsible
booking and setting videoconference bridge services when the
customer requires. Qualifications Required Skills
My SAIC Benefits . - provided by Dice
Keywords: SAIC, Albuquerque , VTC End User Support Specialist, Other , Albuquerque, New Mexico
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