Audio Visual Support Specialist

Company: SAIC Corporation
Location: Albuquerque
Posted on: January 14, 2021

Job Description:

Description SAIC is looking to fill a position for a Video Conferencing End User Support Specialist. The individual will be responsible for supporting the use of Microsoft Teams and Skype Application in conference rooms for local and remote participants. The candidate will provide support for information technology equipment, Audio/Video systems as well as configuring, setting up and supporting Video Conferencing related equipment in conference rooms. This person would need to work well in a team environment as well as be able to learn new concepts quickly. The position requires on-site room system support for meetings to include monitoring, installing and performing maintenance on personal computers, laptop computers, software, and networks in response to user requests for assistance. Provide support for on-the-spot diagnostic evaluations, implementation of corrections, and training users in proper operation of systems and programs. Provide maintenance for conference room equipment as needed for approved PC software, upgrades to computer platforms, train participants and office staff on computers, and assist in resolving any operations problems. The candidate will assist in maintaining logs and inventory of equipment and equipment repairs.Qualifications Required Skills * High school diploma and 4--years related experience of overall IT support including Windows, hardware, networking and overall technologies* Multimedia installation and setup experience (speakers, cameras, microphones)* Windows Desktop configurations and KVM Switches* Using Command Prompts for system troubleshooting* Experience using Microsoft Skype for Business, Teams, Excel and PowerPoint* Customers service and Communications* Aptitude for learning quickly in a fast-paced environment* Ability to self-motivate and complete tasks from multiple sources, including ticketing systems and email* Ability to troubleshoot PC and A/V issues* Candidate can start uncleared but must be able to obtain and maintain a DOE Q clearanceDesired Skills * Experience supporting Microsoft Outlook/Exchange* Experience with mobile and wireless devices* Familiarity with Property Management* Familiarity with Network troubleshooting* Experience with using Power tools* Existing DOE L or Q or DoD Secret or Top Secret clearance#abqxOverviewSAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit saic.com or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.

Keywords: SAIC Corporation, Albuquerque , Audio Visual Support Specialist, Other , Albuquerque, New Mexico