Fidelity Talent Source: Customer Service Associate

Company: Fidelity Talent Source
Location: Albuquerque
Posted on: October 17, 2020

Job Description:

Fidelity TalentSourceThe Temporary Staffing Partner of Fidelity InvestmentsWe are hiring Customer Service Associate within the Health and Welfareorganization at Fidelity Investments in Albuquerque, NMHourly Rate of $14 per hourMonday --- Friday, 40 hours per week (Must have open availability from 6:30am to 10:00pm)Overtime hours are encouraged during peak call periods.These classes are scheduled to start onNovember 2ndNovember 22ndImagine having the chance to service and communicate with customers about their critical, life events Each day you could have a positive impact on Fidelity---s customers as a Service Specialist, helping customers resolve their questions related to Health and Insurance.Fidelity Investments, the largest mutual fund company in the United States is one of the world---s largest providers of financial services. As a major benefits outsourcer servicing Fortune 500 companies, Fidelity Investments is looking for individuals who arepassionate about assisting peoplewith their Health and Insurance inquiries.Fidelity---s Customer Service Associates are the primary point of contact for customer inquiries regarding their Health and Insurance Benefits. The Customer Service Associate must be customer obsessed ---take personal responsibilityfor identifying customer needs and responding in a timely manner, while providing ahigh value customer experience.Responsibilities include:Answering customer inquiries with a professional attitude and manner while adhering to measurable departmental goals.Processing transactions accurately.Effectively utilizing and navigating internal resources to arrive at the right solution for the client e.G. computer systems, online resources, andbusiness partner relationships.Actively participating in Quality Improvement ProcessDemonstrating excellent call handling skills, patience and respect with complex and non-complex callsEstablishing rapport with customers, making them feel unique and valued.Completing Client Benefit/Insurance Plan Training and ongoing education and learning.Defining a problem clearly and escalating concerns appropriately when necessary.Understanding that CSA---s are ---Fidelity---s Voice to Our Customers---.Personal Talents Needed:Ability to identify actions necessary to complete tasks and obtain results.Positive and constructive view of working with others.Ability to listen to and work with a wide range of customers with a wide range of diverse challenges to achieve ---win-win--- outcomes.Learn quickly and retain information to assist with decision making.Be able to display empathy.Excellent communication skills both written and verbal.Multi-tasking (able to talk and research at the same time).Punctuality.Display organizational skills.Exceptional detail orientation.Take personal accountability for acquiring the expertise, knowledge and information to effectively solve customer---s issues.---Of service--- attitude towards others.Qualifications:Bachelor---s degree or equivalent work experience preferred.One --- two years of customer service experiencePersonal computer fluency required: Windows Office and web-based applications experience preferred.Flexible schedule; between the hours of6:30am and 10:00pmCompany OverviewFidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity---s U.S.-based regional and investor center locations. If you would like to experience Fidelity---s diverse and inclusive workplace while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. For information about working at Fidelity TalentSource, visit FTSJobs.Com.Information about Fidelity InvestmentsAt Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.Com.Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

Keywords: Fidelity Talent Source, Albuquerque , Fidelity Talent Source: Customer Service Associate, Other , Albuquerque, New Mexico