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University of New Mexico Hospital: Supv Case Mgr Rn

Company: University of New Mexico Hospital
Location: Albuquerque
Posted on: October 16, 2020

Job Description:

Position Summary: Responsible for the initial review, triage and assignment of patients to case managers and for the coordination of all systems and services required for an organized, multidisciplinary, patient centered care team approach. Assure quality, cost effective care for the identified patient population. Supervise staff in the department. Acts as a resource and role model for staff. The incumbent also functions as a contact person for the patient, family, health care team members, community resources and employees. Ensure adherence to Hospitals and departmental policies and procedures. Patient care assignment may include Neonate, Pediatric, Adolescent, Adult and Geriatric age groups. Accountability: PATIENT CENTERED MEDICAL HOME Adhere to and promote the core expectations of the Patient Centered Medical Home or Patient Centered Specialty Practice as applicableIDENTIFICATION Identify appropriate patients within designated specialty area requiring patient case management interventions by utilizing established procedures including census review, risk screens, and referralSUPERVISION Develop efficient organizational structure, supervise employees select, terminate, train, educate, correct deficiencies, perform appraisals, issue discipline, counsel, schedule work assignments; encourage staff teamwork and growth initiativesDATA Perform assessment, data collection, obtain, review, and analyze information in collaboration with the patient, family, significant others, health care team members, employers, and others as appropriateASSESSMENT Assess the patient's clinical, psychosocial status and current treatment plansNEEDS Assess the patient/family/significant others needs in relation to the medical diagnosis and treatment and resources; provide treatment options, financial resources, psychosocial needs, and discharge planning in collaboration with appropriate resourcesCOLLABORATION Develop collaborative relationships with other departments/services and community health care agencies facilitating and supporting quality care in area of clinical expertise; act as a resource on complex patient care activitiesASSIGNMENTS Oversee and assign case loads and staff hours to best suit Hospitals needsCOVERAGE Organize case coverage during absence of staffPERFORMANCE Assist in developing standards of performance, evaluation of performance, and initiates or makes recommendations for personnel actionsLEADERSHIP Provide leadership through identification of problems and opportunities for improvement, program planning, implementation, and evaluationGOALS Assist the patient, family, significant others to set patient-centered goals for individual patient, family, and significant others in collaboration with physicians, staff RNs and other health care team membersPLAN OF CARE Develop comprehensive multidisciplinary plan of care effectively utilizing tools and resourcesDISCHARGE PLANNING Conduct timely discharge planning by anticipating patient needs in collaboration with physicians, staff RN's, and other health care team membersVARIANCES Intervene when variances occur in patient individualized treatment planRESOURCES Coordinate and evaluate the use of resources and services in a quality-conscious, cost effective manner and collaborate with appropriate providers to ensure effective, quality outcomesINTERVENTIONS Monitor and evaluate short-term and long-term patient responses to interventions in collaboration with quality assurance and utilization review, maintaining interdependent follow-up as necessaryVARIANCE Review variance from standardized protocols of care with health care team members and implement resolution strategiesTREATMENT CONFERENCES Facilitate and/or participate in conferences providing ongoing evaluation of interdisciplinary dynamics, goals attainment and treatment managementEDUCATION Ensure and/or provide instruction to the patient and family based on identified learning needs; assess patient/family knowledge, health status expectations, and locus of controlINFORMATION Assist with development of activities and methods to ensure information is articulated and disseminated to appropriate members of the health care teamCONTINUITY OF CARE Collaborate with the health care team to ensure continuity of patient care throughout all health care settings; promote effective communication among health care team members including the patient, family, and significant othersMEETINGS Participate in team meetings when indicated or as directedCARE PLAN Incorporate recommendations and/or services of interdisciplinary team members in the care planCOMMUNICATION Use interpersonal communication strategies with individuals as well as groups of patients, families, significant others, and staff to achieve expected outcomes and patient/family and health care team satisfactionDOCUMENTATION Provide routine verbal and written documentation for the initial assessment and progress of the patient to other members of the health care team in a timely mannerORIENTATION Participate in orientation, continuing education of staff RN's and other health care team members as appropriateRELATED WORK Perform related duties and responsibilities as requiredPATIENT SAFETY 1 Follow patient safety-related policies, procedures and protocolsPATIENT SAFETY 2 Demonstrate proactive approach to patient safety by seeking opportunities to improve patient safety through questioning of current policies and processesPATIENT SAFETY 3 Identify and report/correct environmental conditions and/or situations that may put a patient at undue riskPATIENT SAFETY 4 Report potential or actual patient safety concerns, medical errors and/or near misses in a timely mannerPATIENT SAFETY 5 Encourage patients to actively participate in their own care by asking questions and reporting treatment or situations that they don't understand or may 'not seem right'ADMINISTRATION Perform various administrative functions such as monitoring expenditures and preparing reports and correspondence; may participate in a variety of research projects to develop service plans; may propose changes to program policies and proceduresDEVELOPMENT Enhance professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshopsSTAFF Assist in interviewing, hiring, orienting, training, coaching, evaluating, counseling, and supervising staffCertification Requirements: RN MATRIX Complete and maintain unit/clinic based required certifications and competencies as listed in the department expectations/and or the unit/clinic education matrixEducation Requirements: Bachelor's Degree in related disciplineExperience Requirements: 3 years directly related experienceLicensure/Certification Requirements: CPR Certification for Healthcare/BLS Providers or for Professional Rescuers or must obtain within 30 calendar days of date of positionLicensed Registered Nurse (RN) in State of New Mexico or as allowed by reciprocal agreement by State of New MexicoEducation Requirements Preferred: Bachelor's Degree of Science in NursingMaster's Degree in related disciplineExperience Requirements Preferred: Bilingual English/SpanishBilingual English/Keres, Tewa, Tiwa, Towa, Zuni, or NavajoPhysical Demands Requirements: Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. May require walking or standing to a significant degree or requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or may require working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of materials is negligible.Testing Requirements: Tuberculin Skin Test required annuallyWorking Conditions Requirements: Sig Hazard: Chemicals, bio hazardous materials requiring extensive safety precautions and may require protective equipment

Keywords: University of New Mexico Hospital, Albuquerque , University of New Mexico Hospital: Supv Case Mgr Rn, Other , Albuquerque, New Mexico

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