AlbuquerqueRecruiter Since 2001
the smart solution for Albuquerque jobs

User Support Specialist

Company: Chickasaw Nation Industries
Location: Albuquerque
Posted on: January 17, 2020

Job Description:

Overview The User Support Specialist provides information technology services support for the U.S. Department of Health and Human Services Indian Health Service (IHS) Headquarters (HQ) and remote locations. This position works in a team environment to provide first response assistance in resolving desktop and peripheral user support issues. ESSENTIAL DUTIES AND RESPONSIBILITIES Essential duties and responsibilities include the following. Other duties may be assigned. Responsible for the integration of CNI Core Competencies into daily functions, including: commitment to integrity, knowledge / quality of work, supporting financial goals of the company, initiative / motivation, cooperation / relationships, problem analysis / discretion, accomplishing goals through organization, positive oral / written communication skills, leadership abilities, commitment to Affirmative Action, reliability / dependability, flexibility and ownership / accountability of actions taken. Serves as the initial point of contact for call center support for agency programs. Provides computer users with problem-solving support via phone and email. Resolves less complex issues immediately, and elevates more complex issues to senior level support or supervisory personnel. Conducts all interactions in a professional manner. Troubleshoots user problems with computer software and hardware, electronic mail, directories, standard Windows desktop applications, specific customer applications and with printers. Uses proper troubleshooting techniques, analyzes user-related problems in assigned applications, and applies or recommends solutions. Helps to control issues by ensuring a timely response process, which includes problem recognition, research, isolation and follow-up steps. Occasionally performs onsite installations, and provides startup or cutover guidance on applications that require significant deployments and/or data conversion efforts. Performs applications development testing support, and assists with documentation. Helps with user inquiries on how to use applications. Helps with user training on assigned software applications. Works with established instructional design concepts and guidelines for effective training materials. May work as part of a team to develop a standardized training approach for new employees on required skill sets. Reviews customer satisfaction survey results and researches tickets, as needed. Learns new applications and supports new areas, as needed. Responsible for aiding in own self-development by being available and receptive to all training made available by the company. Plans daily activities within the guidelines of company policy, job description and supervisor's instruction in such a way as to maximize personal output. Responsible for keeping own immediate work area in a neat and orderly condition to ensure safety of self and coworkers. Will report any unsafe conditions and/or practices to the appropriate supervisor and human resources. Will immediately correct any unsafe conditions to the best of own ability. EDUCATION / EXPERIENCE Associates degree in Information Technology or a related field of study, and relevant experience in an IT help desk support environment as specified below; or equivalent combination of education / training / experience. Experience as an applications programmer on large-scale systems, knowledge of computer equipment, and ability to develop complex software to satisfy design objectives preferred. User Support Specialist I: 4B Required degree User Support Specialist II: 6B Required degree plus 3 years relevant experience User Support Specialist III: 6B Required degree plus 5 years relevant experience User Support Specialist IV: 7B Required degree plus 8 years relevant experience CERTIFICATES / LICENSES / REGISTRATION Must be a U.S. born or naturalized citizen due to government or federal requirement Must be able to obtain required government security clearance JOB SPECIFIC KNOWLEDGE / SKILLS / ABILITIES Knowledge and understanding of the tools, concepts, practices and procedures related to an IT help desk user support environment Working knowledge utilizing service desk software tools and applications Knowledgeable and skilled in the use of ticketing systems with ability to clearly and concisely log tickets Ability to read and interpret common information systems documents and translate into layman terminology Excellent problem-solving skills with ability to troubleshoot computer hardware / software issues Excellent critical thinking skills with ability to identify, analyze and resolve problems / issues Excellent verbal and written communications skills with ability to effectively communicate / interact with a wide variety of technical and non-technical audiences (i.e., customers, team members, management and federal staff) Exceptional customer service skills with ability to respond to requests in a professional, helpful and timely manner Ability to use tact in handling difficult individuals and/or situations Ability to resolve difficult or challenging problems within the assistance of senior support or the use of outside software analysis support Highly organized with ability to multitask Ability to work in a fast-paced environment and to learn and apply new knowledge and techniques related to incident response Ability to effectively work both independently and in a team environment for the successful achievement of goals Ability to lift 25 pounds LANGUAGE SKILLS Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from team, customer and federal staff. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. REASONING ABILITY Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. MON

Keywords: Chickasaw Nation Industries, Albuquerque , User Support Specialist, Other , Albuquerque, New Mexico

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Hair Stylist - Four Hills Shopping Center
Description: StylistAt Great Clips, we know that stylists like you are most happy when they're cutting hair, so at a Great Clips salon, that's exactly what you get to do Want to be the best stylist
Company: Great Clips, Inc.
Location: Albuquerque
Posted on: 01/23/2020

Information Systems Security Officer I
Description: Business Group Highlights Intelligence The Intelligence group provides high-end systems engineering and integration products and services, data analytics and software development to national and military (more...)
Company: Perspecta
Location: Albuquerque
Posted on: 01/23/2020

Hair Stylist - Wyoming Mall
Description: StylistAt Great Clips, we know that stylists like you are most happy when they're cutting hair, so at a Great Clips salon, that's exactly what you get to do Want to be the best stylist
Company: Great Clips, Inc.
Location: Albuquerque
Posted on: 01/23/2020


Hair Stylist - Fiesta Plaza
Description: StylistAt Great Clips, we know that stylists like you are most happy when they're cutting hair, so at a Great Clips salon, that's exactly what you get to do Want to be the best stylist
Company: Great Clips, Inc.
Location: Albuquerque
Posted on: 01/23/2020

Physical Therapist
Description: More one-on-one time More success for patients andprofessionals BE THE CONNECTION. In your role as a physical therapist PT , you ll be theconnection between the additional one-on-one time (more...)
Company: Encompass Health
Location: Albuquerque
Posted on: 01/23/2020

Registered Nurse (Full Time)
Description: Genesis is one of the nation's leading providers of post-acute healthcare services from short-term to long-term care and a wide variety of living options and
Company: Uptown Rehabilitation Center - Genesis HealthCare
Location: Albuquerque
Posted on: 01/23/2020

Hair Stylist - Enchanted Hills SC
Description: StylistAt Great Clips, we know that stylists like you are most happy when they're cutting hair, so at a Great Clips salon, that's exactly what you get to do Want to be the best stylist
Company: Great Clips, Inc.
Location: Albuquerque
Posted on: 01/23/2020

Customer Service/Sales
Description: Job DescriptionPosition Purpose: br Customer Service x2F Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates (more...)
Company: Home Depot
Location: Albuquerque
Posted on: 01/23/2020

Material Control Supervisor (Secret Clearance Required)
Description: RiverTech, LLC an Akima Company, delivers mission support services in the areas of engineering, communications, training, operations and maintenance, intelligence, aviation, logistics, and space systems (more...)
Company: Akima, LLC
Location: Albuquerque
Posted on: 01/23/2020

RN / Emergency Department Trauma
Description: The benefits of taking a travel nursing job with Cross Country Nurses include: Free Private Housing or Generous Housing Allowance Comprehensive Health Insurance with Prescription Coverage Dependent Health (more...)
Company: Cross Country Nurses
Location: Albuquerque
Posted on: 01/23/2020

Log In or Create An Account

Get the latest New Mexico jobs by following @recnetNM on Twitter!

Albuquerque RSS job feeds