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Call Center Rep

Company: Molina Healthcare
Location: Albuquerque
Posted on: January 16, 2020

Job Description:

Job DescriptionJob Summary

Provides new and existing members with the best possible service in relation to billing inquiries, service requests, suggestions and complaints. Resolves member inquiries and complaints fairly and effectively. Provides product and service information to members, and identifies opportunities to maintain and increase member relationships. Recommends and implements programs to support member needs.

Knowledge/Skills/Abilities

--- Responds to incoming calls from members and providers excluding provider claims calls.

--- Accurately records all calls as applicable.

--- Achieves individual performance goals as it relates to call center objectives.

--- Assists callers with Web Portal registration and utilization.

--- Engages and collaborates with other departments as applicable.

QualificationsJob Qualifications

Required Education

HS Diploma or equivalent combination of education and experience

Required Experience

0-1 year

Preferred Education

Associate's Degree or equivalent combination of education and experience

Preferred Experience

1-3 years

To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

Keywords: Molina Healthcare, Albuquerque , Call Center Rep, Other , Albuquerque, New Mexico

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