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Technical Analyst 2

Company: University of New Mexico
Location: Albuquerque
Posted on: August 17, 2019

Job Description:

Job Description Technical Analyst 2 Requisition IDreq9756 Working TitleTechnical Analyst 2 Position Grade13 Position Summary Under indirect supervision, this position will provide intermediate professional level support for Student Affairs and the Student Union with advanced or complex systems analysis and support departments with technical solutions as they relate to the administrative operations of the department. The selected candidate will resolve problems of moderate to advanced complexity, provide technical guidance to Student Affairs users/departments in deriving needs assessments, proposals, implementing requests, and solutions. Supervision of student employees in the Student Union IT area. Primary Duties and Responsibilities: - Install, maintain, and support technologies essential to Office of Student Affairs(OSA) /Student Union (SUB)and Children's Campus operations. - Works closely with OSA/SUB Administration and OSA IT Officer toevaluate proposed upgrades and changes to primary systems that streamline andoptimize workflows. - Works with appropriate UNM-IT resources to ensure that allsystems meet or exceed UNM standards for manageability, security, FERPAregulatory compliance. - Monitors and manages logs and records associated with OSA/SUB/Children's Campus systems such as user access, system security and performance. - Provides individual and group instruction on new or updated technologies; - Analyzes and resolves technical issues for specialized and UNMstandards-based technology. Expeditiously escalates complex problems toappropriate UNM-IT resources for evaluation and resolution. - Evaluates and tests new or modified software programs andsoftware development procedures used to verify that programs function accordingto user requirements and conform to established guidelines and bestpractices. Conditions of Employment - Specialty licensure/certification may be required, as specified by the department. - Successful candidate may be subject to a criminal background check prior to starting work. Minimum Qualifications Bachelor's degree; at least 1 year of progressively responsible experience directly related to the duties and responsibilities specified. Higher education and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year for year basis. Preferred Qualifications - Experience providing system support for servers and active directory administration such as Surveillance Camera Systems, Event Management Systems and Digital Daktronics Signs. - A solid foundation in providing routine server and systemsupport in an enterprise Active Directory environment. - Experience working closely with specialized system vendors tomanage upgrade planning and implementation projects as well as working withteams to transition to new technologies and solutions. - Experience working in information technology at educationalinstitutions. - Experience managing and deploying software using Microsoft SystemCenter Configuration Manager (SCCM). - Skill in working within tiered support structures and serviceoriented, standards-based IT organizations. Additional RequirementsOfficial transcripts, High school diploma, or GED certificate will be required for hire. Please see minimum qualifications for specifics. CampusMain - Albuquerque, NM DepartmentNew Mexico Union Administration (161B) Employment TypeStaff Staff TypeRegular - Full-Time Term End Date StatusExempt Pay$3,434.31 - $5,151.47 Mthly Benefits EligibleThis is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the home page for a more information. ERB StatementTemporary and on-call employees working an appointment percentage of 26 (.26 FTE) or greater, per quarter, will be eligible to earn retirement service credits and thus are required to make New Mexico Educational Retirement Board (NMERB) contributions. More information pertaining to your FTE and NMERB contributions can be reviewed on the webpage. Background Check RequiredNo For Best Consideration Date7/22/2019 Application InstructionsCover letter and resume is required outlining your experience Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the for additional details. The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

Keywords: University of New Mexico, Albuquerque , Technical Analyst 2, IT / Software / Systems , Albuquerque, New Mexico

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