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Technical Support

Company: Confidential
Location: Albuquerque
Posted on: June 14, 2019

Job Description:

Technical Support Job responsibilities will include: - Processing customer inquiries (domestic and international) in accordance with standard operating procedures - Providing instant technical support for proprietary reagents and analysis software to customers by telephone and email - Interfacing with Quality Assurance, Product Specialists, Sales and Research Departments for appropriate communication to customers - Maintaining an email database for all proprietary product users (by product family) to assist the QA department in disseminating Product Quality Notices - Distributing and tabulating customer surveys - Logging all telephone and e-mail correspondence that does not result in a customer inquiry into a designated communication log

Keywords: Confidential, Albuquerque , Technical Support, IT / Software / Systems , Albuquerque, New Mexico

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