Director of Information Technology

Company: New Mexico Mortgage Finance Authority
Location: Albuquerque
Posted on: April 2, 2026

Job Description:

GENERAL SUMMARY Plan, coordinate, direct, and design all operational activities of the Information Technology (IT) department, as well as provide direction and support for IT solutions that enhance mission-directed business operations. Collaborate directly with the executive management team and decision makers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of Housing New Mexico while also maintaining a cohesive, highly trained and motivated staff. ESSENTIAL DUTIES & RESPONSIBILITIES The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description. · Supervise employees, which includes prioritization and assignment of work; conduct performance evaluations; ensure employees are trained; ensure employees follow policies and procedures; maintain a healthy and safe working environment; and, make hiring, termination, and disciplinary recommendations. · Direct the activities of the department, which includes planning, coordinating, administering, and evaluating projects, processes, procedures, systems, and standards; ensure compliance with federal, state, and local laws, regulations, codes, and/or standards. Manage, plan, and operate MFA's information systems. · Responsible for the ongoing IT needs of Housing New Mexico staff, programs and manage IT resources in support of these needs. · Coordinate the process for evaluating software development decisions. · Oversee software application development and installations. · Analyze processes, procedures and state of the art technology solutions to determine company-wide system needs and efficient, effective process flows. · Oversee audit and budget activities for the department. · Maintain hardware replacement plan and implement as needed. · Develop and implement system availability, security and disaster recovery policies and procedures. · Provide security awareness training and updates to employees · Provide solutions to vulnerability and penetration testing results · Create, obtain approval, and manage the department budget to ensure the distribution of resources necessary to maintain department operations and hardware, software and technology infrastructure organization wide. · Responsible for management, support and training of MFA's phone system, smartphones, tablets, laptops and desktops · Provide network administration, troubleshooting and maintenance · Contribute to the flow and discussion of ideas at an organization level and advocate for continuous improvement. · Participate in activities for various internal and external committees and strategic initiatives · Perform other related duties of a similar nature and level as assigned · Comply with safety regulations, procedures, and protocols MINIMUM QUALIFICATIONS Education and Experience Bachelor's degree required in information technology related field; advanced degree preferred. Eight years of experience in the field, knowledge of Microsoft Windows Client and Server operating systems, VOIP, Virtualization, and network infrastructure hardware. Ten or more years' experience in the field preferred. Management experience required. Conditions of Employment · Microsoft Certified System Engineer or other relevant network administration certification required. KNOWLEDGE, SKILLS, and ABILITIES · Train, supervise and evaluate employees · Decision making, management and leadership skills · Experience in budgeting and allocation of resources · Ability to manage complex projects · Critical thinking, analytical and problem-solving skills · Background in the use of computer software, including specialized software applicable to the position · Knowledge of industry best practices · Ability to adapt to changes in work situations and priorities · Exercise good judgement · Collect, organize and interpret data · Read, analyze and interpret standards, policies, procedures and regulations · Develop and write reports, policies, procedures, correspondence and presentations · Ability to present complex ideas to a variety of stakeholders · Establish and maintain constructive and cooperative interpersonal relationships with employees, peers, supervisors and managers in the work unit, other MFA departments and with outside partners and services providers · Interpret and render decisions related to various IT needs related to the ongoing operations organization-wide · Ability to configure, assemble, maintain and troubleshoot hardware (desktops, laptops, servers, switches, routers, firewall, telecommunication devices, etc.) and software platforms · Experience in maintaining and managing business networks · Strong knowledge of all IT security aspects related to networking, data and internet, including disaster recovery Core Expectations · Provide exceptional customer service to internal and external customers 100% of the time · Demonstrate a positive attitude · Demonstrate respectful behavior · Foster teamwork and collaboration · Exhibit honesty and integrity in communications and actions · Take initiative · Dependable, reliable, adaptable and productive · Strive to become the subject matter expert in your position Supervisors: · Practice and uphold established Leadership Values · Set clear goals and expectations to hold staff accountable · Assume responsibility and hold yourself accountable for the overall performance of your department · Provide timely follow-/response(s) WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in a standard office or indoor environment. Essential functions are regularly performed without exposure to adverse environmental conditions; however, employees may be exposed to minor inconveniences such as occasional noise, exposure to computer screens, crowded working conditions, and/or minor heating, cooling or ventilation problems PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Performing the essential functions typically requires exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently. The work involves sitting most of the time. The work typically involves talking, hearing, and seeing; keyboarding, typing, and use of a computer monitor; installation of computer and other equipment, moving and organizing papers and other light office materials; filing and retrieving documents; and similar sedentary office work. MFA is an Equal Opportunity Employer.

Keywords: New Mexico Mortgage Finance Authority, Albuquerque , Director of Information Technology, IT / Software / Systems , Albuquerque, New Mexico