Truck Assistant Manager - D
Company: T-Mobile
Location: Albuquerque
Posted on: May 2, 2024
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Job Description:
Be unstoppable with us!T-Mobile is synonymous with
innovation-and you could be part of the team that disrupted an
entire industry! We reinvented customer service, brought real 5G to
the nation, and now we're shaping the future of technology in
wireless and beyond. Our work is as exciting as it is rewarding, so
consider the career opportunity below as your invitation to grow
with us, make big things happen with us, above all, #BEYOU with us.
Together, we won't stop!Job Overview
This role will be responsible for developing and executing events
that support T-Mobile's brand, business, and communication
objectives for Mobile Stores. Responsible for delivering
exceptional customer interactions by helping to train and develop
an amazing team of experts with strong brand and product knowledge
and a passion for exceeding customer expectations. Achieves
showroom objectives for providing a Un-carrier experience by
leveraging strong Customer Focus abilities and by holding employees
to Un-carrier behaviors and service standards. Achieves showroom
objectives by managing to rigorous operating standards and closely
monitoring store results.Job Responsibilities:
Manage and execute Mobile Showroom events from concept to post
event. Establish event metrics, measure, and delivers results.
Ensure the Mobile Showroom events align to broader program strategy
& objectives. Leads mobile showroom employees to ensures an
exceptional customer experience for all customers through an
exciting, energized atmosphere. Ensures customer satisfaction in
all areas of sales and service with every transaction.
Provides social media planning and recommendations for Mobile
Showroom in partnership with Social Media Manager through local
research & knowledge. Engages local influencers, bloggers, and
local businesses in order to build T-Mobile's visibility,
credibility and brand. Regularly updates and maintains branded
content on social media sites (Google+, Facebook, YouTube, MySpace,
Twitter, etc.) to keep content current/relevant. Acts as brand
steward ensuring T-Mobile is represented consistently from a visual
and messaging perspective.
Directly responsible for reaching out into the local community and
business environment to network, build the brand/awareness of the
mobile showroom & company, through relationships, referrals and
events. Identify opportunities where T-Mobile can benefit the
community, and create plans to meet the needs of the community. May
be leveraged for emergency relief.
Manage and execute Mobile Showroom events for branded retail
partners to drive excitement, awareness and store traffic. Work
with store leader to establish event goals & objectives. Provide
coaching on delivering world class customer service with sales reps
and managers.
Assist manager with motivating and coaching employees and partner
sales associates with one-on-one coaching, coaching in the moment
and coaching monthly performance. Share timely feedback to improve
performance, encourage growth and drive a world class customer
experience. Side-by-side selling. Education:
* Legally authorized to work in the United States
Travel:
Travel Required (Yes/No):Yes
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):NoNever stop growing!T-Mobile
doesn't have a corporate ladder-it's more like a jungle gym of
possibilities! We love helping our employees grow in their careers,
because it's that shared drive to aim high that drives our business
and our culture forward.If you'd like to receive more information
about careers at T-Mobile, sign up for the T-Mobile Talent
Community today! T-Mobile USA, Inc. is an Equal Opportunity
Employer. All decisions concerning the employment relationship will
be made without regard to age, race, ethnicity, color, religion,
creed, sex, sexual orientation, gender identity or expression,
national origin, religious affiliation, marital status, citizenship
status, veteran status, the presence of any physical or mental
disability, or any other status or characteristic protected by
federal, state, or local law. Discrimination, retaliation or
harassment based upon any of these factors is wholly inconsistent
with how we do business and will not be tolerated.Talent comes in
all forms at the Un-carrier. If you are an individual with a
disability and need reasonable accommodation at any point in the
application or interview process, please let us know by emailing
ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500.
Please note, this contact channel is not a means to apply for or
inquire about a position and we are unable to respond to
non-accommodation related requests.
Keywords: T-Mobile, Albuquerque , Truck Assistant Manager - D, IT / Software / Systems , Albuquerque, New Mexico
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