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Work from Home - Inbound Customer & Technical Support

Company: S&P Data LLC
Location: Albuquerque
Posted on: November 19, 2021

Job Description:

Inbound Customer and Technical Support Agents (Work from Home)Do you have a passion to solve customer problems and the need to understand why things are done the way they are done? Come to S&P Data Digital and use your super-power active listening skills to uncover customer needs and problems so that we can find the perfect solutions for them!We are hiring full-time customer and technical support agents to take incoming calls from clients and resolve their general customer service and technical-related concerns. In addition, you will also make sure that the customers are getting the best value for all their products and services.

  • Experience in technical or a call center environment (nice to have, but not required)
  • Excellent listening, verbal, and written communication skills
  • Flexibility to work varying shifts or additional hours as required by business needs
  • Solid computer skills and an aptitude for learning new software
  • Dedicated workspace that is distraction free
  • Laptop/desktop with a hardwired connection to a modem (min 4GB memory, Windows 1 operating system, antivirus software, antispyware software, second monitor and 10up/3down internet speed)
  • USB Headset with microphoneWhat you will be doing:
    • Strive to understand customer's situation and recognize the customer's needs
    • Maintain a high level of competition and product knowledge
    • Provide quality service that will exceed customer expectations
    • Maintain a high level of confidentiality
    • Accurately document customer interactions within the appropriate systems
    • Apply techniques offered in training and ongoing coaching for continuous improvement towards performance targets.What's In It For You? Important Details:
      • Work week of 40-44 hours
      • Shift timings are between 5 AM and 11:30 PM EST Monday to Sunday.
      • Base wage $12.00/hour PLUS uncapped bonuses and incentives (average over $14.00/hour after bonus) What we offer:
        • Work from Home
        • Opportunity to earn additional Incentives/Prizes
        • Fun office culture. Employee engagement activities, Employee recognition and achievement milestones
        • We have Great Benefits: HEALTH + DENTAL + VISION (We've got you covered!)
        • There is plenty of room for GROWTH
        • We will provide you with fully PAID training**Please note: S&P does not use telegram as a tool to conduct interviews, additionally we do not ask for sensitive information using a texting tool. Our interviews are conducted using zoom or in person.**

Keywords: S&P Data LLC, Albuquerque , Work from Home - Inbound Customer & Technical Support, IT / Software / Systems , Albuquerque, New Mexico

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