TELECOM TECHNICIAN II

Company: Presbyterian Healthcare Services
Location: Albuquerque
Posted on: November 18, 2021

Job Description:

Overview:Job DescriptionType of Opportunity: Full TimeFTE: 1.000000Exempt: NoWork Schedule: DaysSummary:The Technician 2 Telecom position responsible for the configuration, implementation, and maintenance of various telephony related technologies managed by the Information Systems department. This person will focus on the administration following Information Technology Infrastructure Library (ITIL) processes to maintain the telephony infrastructure. The Telecom Technician - 2 will assess and identify appropriate solutions for telephone system operation, make recommendations, gain approval and implement.Responsibilities:Responsibilities:*Plans and schedules daily tasks. Makes choices on work prioritization with some assistance. Uses standard instructions, written manuals and documents.*Must provide documentation of all user requests and problem resolutions and adhere to the End-user Support Service Levels at all time. Escalates issues to Telephone Tech 3 as necessary.*Responsible for implementation of new installations for the area of specialty, i.e. Telecom.*Travels as needed to support the PHS network*Messaging: Configures voice mail mailboxes to conform to Presbyterian standards. Responds to voice mail system and mailbox incidents, and can resolve problems. Escalates Call Pilot application issues to Telecom Analysts. Escalates incidents for support when necessary.*Dial Tone Services: Performs general system maintenance; uses maintenance routines to identify system issues.*Resolves carrier services issues in conjunction with the carrier if necessary. Escalates to Telephone Tech 3 or engineer as necessary.*Performs general maintenance routines such as reboots.*Performs adds, moves, and changes to the phone system.*Installs telecom network gear, installs telephones according to user requirements, implements and supports wireless telephony (Spectralink) application.*Tracks distribution of wireless telephones.*Manages the cross connect panels at the Main Distribution Frame and Intermediate Distribution Frame closets. Assures that closets are clean and well kept.*Serves as a subject matter expert on the Telephone system application.*Provides knowledge base documentation.*Responds to incidents and resolves problems. Escalates incidents for support when appropriate.*On Call: Is required to assume on call support after hours.Qualifications:Other information:Associates degree required. Three years of additional experience can be substituted in lieu of a degree.PLEASE NOTE: This Position Requires Nortel CS1000E Option 11-81, Nortel Call Pilot installation and maintenance administration course certifications or must obtain within a year of hire. CANDIDATES WHO ARE SELECTED FOR THE POSITION MUST SIGN AN AGREEMENT TO OBTAIN THIS CREDENTIALEducation:Essential:* Associate DegreeCompetencies and skills:Nonessential:* SKILL-Ability to effectively interact with customers to understand their needs and explain data* SKILL-Microsoft Office* SKILL-Demonstrated ability to communicate effectively in person and via telephone with members, employer groups, brokers, physicians, and physician office staff using strong dialogue and customer service competencies.* SKILL-Written communicationBenefits:BenefitsBenefits are effective day-one (for .45 FTE and above) and include:Competitive salariesFull medical, dental and vision insurance Flexible spending accounts (FSAs) Free wellness programsPaid time off (PTO)Retirement plans, including matching employer contributionsContinuing education and career development opportunities Life insurance and short/long term disability programsAbout UsPresbyterian Healthcare Services is a locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, it is the state's largest private employer with approximately 11,000 employees.Presbyterian's story is really the story of the remarkable people who have chosen to work here. Starting with Reverend Cooper who began our journey in 1908, the hard work of thousands of physicians, employees, board members, and other volunteers brought Presbyterian from a tiny tuberculosis sanatorium to a statewide healthcare system, serving more than 700,000 New Mexicans.We are part of New Mexico's history - and committed to its future. That is why we will continue to work just as hard and care just as deeply to serve New Mexico for years to come.About New MexicoNew Mexico's unique blend of Spanish, Mexican and Native American influences contribute to a culturally rich lifestyle. Add in Albuquerque's International Balloon Fiesta, Los Alamos' nuclear scientists, Roswell's visitors from outer space, and Santa Fe's artists, and you get an eclectic mix of people, places and experiences that make this state great.Cities in New Mexico are continually ranked among the nation's best places to work and live by Forbes magazine, Kiplinger's Personal Finance, and other corporate and government relocation managers like Worldwide ERC.New Mexico offers endless recreational opportunities to explore, and enjoy an active lifestyle. Venture off the beaten path, challenge your body in the elements, or open yourself up to the expansive sky. From hiking, golfing and biking to skiing, snowboarding and boating, it's all available among our beautiful wonders of the west.AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.#ITA123

Keywords: Presbyterian Healthcare Services, Albuquerque , TELECOM TECHNICIAN II, IT / Software / Systems , Albuquerque, New Mexico