Computer Operator
Company: Leidos
Location: Albuquerque
Posted on: February 22, 2021
|
|
Job Description:
Description Job Description:The Government Health and Safety
Operation is currently hiring a Computer Operator to support a
large contract in Albuquerque, NMThe Computer Operator will
effectively and accurately respond to or properly route IT
inquiries and escalations for The Centers for Medicaid and Medicare
Services Internal Service Desk. The CO must provide the customer
with accurate and complete responses; provide ticket status
information, while meeting and exceeding service expectations. COs
will utilizes a Knowledge Base to locate scripted answers and to
thoroughly document information into the database. Escalate
requests to appropriate IT departments throughout the CMS Service
Desk organization to prevent work stoppage due to technology
challenges. Provides guidance to customer on next steps as well as
summarizes the contact including the responses and the referrals.
Position requires shift flexibility to support a 24x7
operation.Required Qualifications: HS Degree and 2 years of
experience2+ years of customer service experienceExperience using
multiple systems to identify solutions for the customer and the
ability to manage multiple systems, tabs and issues at one
timeExperience with follow up and closure for customerExperience
with thorough documentation of contactProven excelled customer
service skillsExcellent verbal and written communicationsMust have
strong focus, dedication to research and resolve issuesExcellent
knowledge of computers and Microsoft systems, 40 wpm typingDesired
Skills:BS Degree preferredHigh volume IT Support experience,Strong
communication skills and multi-tasking skills- Strong verbal
customer service skills,- Strong IT knowledge - Must be available
to work nights, holidays and weekendsAll candidates supporting the
CMS programs must have lived in the United States at least three
(3) outof the last five (5) years prior in order to be
considered.External Referral Bonus:IneligiblePotential for
Telework:NoClearance Level Required:Public TrustTravel:Yes, 10% of
the timeScheduled Weekly Hours:40Shift:EveningRequisition
Category:ProfessionalJob Family:SCA Computer OperationsPay
Range:Leidos is a Fortune 500 -- information technology,
engineering, and science solutions and services leader working to
solve the world's toughest challenges in the defense, intelligence,
homeland security, civil, and health markets. The company's 38,000
employees support vital missions for government and commercial
customers. Headquartered in Reston, Va., Leidos reported annual
revenues of approximately $11.09 billion for the fiscal year ended
January 3, 2020. For more information, visit .Pay and benefits are
fundamental to any career decision. That's why we craft
compensation packages that reflect the importance of the work we do
for our customers. Employment benefits include competitive
compensation, Health and Wellness programs, Income Protection, Paid
Leave and Retirement. More details are available here .Leidos will
never ask you to provide payment-related information at any part of
the employment application process. And Leidos will communicate
with you only through emails that are sent from a Leidos.com email
address. If you receive an email purporting to be from Leidos that
asks for payment-related information or any other personal
information, please report the email to .All qualified applicants
will receive consideration for employment without regard to sex,
race, ethnicity, age, national origin, citizenship, religion,
physical or mental disability, medical condition, genetic
information, pregnancy, family structure, marital status, ancestry,
domestic partner status, sexual orientation, gender identity or
expression, veteran or military status, or any other basis
prohibited by law. Leidos will also consider for employment
qualified applicants with criminal histories consistent with
relevant laws. - provided by Dice
Keywords: Leidos, Albuquerque , Computer Operator, IT / Software / Systems , Albuquerque, New Mexico
Click
here to apply!
|
Didn't find what you're looking for? Search again!
Other IT / Software / Systems JobsNew Mobile Notary / Loan Signing Agent Description: Certified Mobile Notary Service certifiedmobilenotaryservice.com is now recruiting NEW Notaries to work as a 1099 contractor from home. Very flexible job to where you work when Company: Certified Mobile Notary Service Location: Albuquerque Posted on: 03/3/2021 Junior CSS/HTML Developer Description: Are you ready to get hired in the next 4 weeks Revature is the fastest growing employer of emerging tech talent and has over 300 new Junior CSS/HTML Developer positions available. ONE DAY SOMEONE IS (more...) Company: Revature Location: Albuquerque Posted on: 03/3/2021 In-Home Usage Tester (Product Tester from home) Part-time Description: American Consumer Panels reg , located at One World Trade Center, 285 Fulton St., Suite 8500 New York, NY, 10007, is looking to fill the position listed below nationwide : br br In-Home Usage Tester (more...) Company: American Consumer Panels Location: Rio Rancho Posted on: 03/1/2021 Level 3 Technical Associate Description: Did you know that Gartner positioned eXcell as a Leader in its Magic Quadrant for End User Outsourcing Come work for the leader today The Level 3 Tech Associate will join the team handling specialized (more...) Company: eXcell Location: Albuquerque Posted on: 03/1/2021 Senior .NET Developer Description: OverviewAt Perficient you'll deliver mission-critical technology and business solutions to Fortune 500 companies and some of the most recognized brands on the planet. And you'll do it with cutting-edge (more...) Company: Perficient Location: Albuquerque Posted on: 03/3/2021 Front End Developer (Entry level) Description: In the next 4 weeks, Revature is looking to hire over 300 Front End Developers across the country. We are the largest employer of emerging tech talent. ONE DAY SOMEONE IS GOING TO ASK YOU WHERE YOU GOT (more...) Company: Revature Location: Rio Rancho Posted on: 03/3/2021 .NET Developer Description: Syms Strategic Group SSG is seeking a talented .Net DeveloperLocation: Santa Fe, NM. Other U.S. based locations may be considered.Department: Veterans AffairsType: Full TimeMin. Experience: ExperiencedSecurity (more...) Company: Syms Strategic Group, LLC (SSG) Location: Cerrillos Posted on: 03/3/2021 Field Service Engineer Description: Field--Service Engineer Description We are seeking a highly motivated Field Support Engineerwho, with limited supervision, executes customer support activities involvingthe installation, modification (more...) Company: HireNexus Location: Albuquerque Posted on: 03/1/2021 25L Cable Systems Installer/Maintainer Description: Being able to communicate across the battlefield and around the world is crucial to mission success. As a Cable Systems Installer/Maintainer, you will install the lines and equipment that allow units (more...) Company: Army National Guard Location: Rio Rancho Posted on: 03/4/2021 CRM Technical Consultant Description: OverviewAt Perficient you'll deliver mission-critical technology and business solutions to Fortune 500 companies and some of the most recognized brands on the planet. And you'll do it with cutting-edge (more...) Company: Perficient Location: Albuquerque Posted on: 03/3/2021 |