Computer Operator

Company: Leidos
Location: Albuquerque
Posted on: February 22, 2021

Job Description:

Description Job Description:The Government Health and Safety Operation is currently hiring a Computer Operator to support a large contract in Albuquerque, NMThe Computer Operator will effectively and accurately respond to or properly route IT inquiries and escalations for The Centers for Medicaid and Medicare Services Internal Service Desk. The CO must provide the customer with accurate and complete responses; provide ticket status information, while meeting and exceeding service expectations. COs will utilizes a Knowledge Base to locate scripted answers and to thoroughly document information into the database. Escalate requests to appropriate IT departments throughout the CMS Service Desk organization to prevent work stoppage due to technology challenges. Provides guidance to customer on next steps as well as summarizes the contact including the responses and the referrals. Position requires shift flexibility to support a 24x7 operation.Required Qualifications: HS Degree and 2 years of experience2+ years of customer service experienceExperience using multiple systems to identify solutions for the customer and the ability to manage multiple systems, tabs and issues at one timeExperience with follow up and closure for customerExperience with thorough documentation of contactProven excelled customer service skillsExcellent verbal and written communicationsMust have strong focus, dedication to research and resolve issuesExcellent knowledge of computers and Microsoft systems, 40 wpm typingDesired Skills:BS Degree preferredHigh volume IT Support experience,Strong communication skills and multi-tasking skills- Strong verbal customer service skills,- Strong IT knowledge - Must be available to work nights, holidays and weekendsAll candidates supporting the CMS programs must have lived in the United States at least three (3) outof the last five (5) years prior in order to be considered.External Referral Bonus:IneligiblePotential for Telework:NoClearance Level Required:Public TrustTravel:Yes, 10% of the timeScheduled Weekly Hours:40Shift:EveningRequisition Category:ProfessionalJob Family:SCA Computer OperationsPay Range:Leidos is a Fortune 500 -- information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 38,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020. For more information, visit .Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here .Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to .All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws. - provided by Dice

Keywords: Leidos, Albuquerque , Computer Operator, IT / Software / Systems , Albuquerque, New Mexico