AlbuquerqueRecruiter Since 2001
the smart solution for Albuquerque jobs

*Customer Care Associate Expert - Menaul, ABQ*

Company: T-Mobile
Location: Albuquerque
Posted on: December 5, 2019

Job Description:

Scheduling interviews for our upcoming New Hire Class! Apply Today

Be the Expert. Revolutionize Wireless.

Welcome to the Un-carrier. T-Mobile is changing wireless for good and now we're changing Customer Care for everyone. T-Mobile is doing something the carriers can't. We're bringing together a Team of Experts to give our customers an experience unlike any other. We're breaking all the rules and putting customers first. No more talking to machines, no more transfers. Customers have their own team ready to resolve whenever and however they want. And you're invited to join the revolution to be Famous for Care.

Associate Expert

Bring your smarts, individualism and your passion to the coolest role in customer care today - hands down! Being an Expert is about creating experiences that make customers happy and want to stay longer by building trust through resolution. We'll count on you to deliver the Un-carrier experience!

Your career with us will begin as an Associate Expert and after proving your skills, you'll have opportunities to promote to Expert and eventually become a Sr. Expert! We want T-Mobile to be your career destination. We'll partner with you to grow your career by providing ongoing opportunities to hone your skills and achieve your career aspirations.

Okay, wait, we know what you're thinking: how do I become an Expert if I'm just joining T-Mobile? Great question. Here's the deal: bring your passion for customers and excitement for technology - we'll invest in you to become the Un-carrier Expert you were meant to be.

Here's what we'll count on you to do:

--- Create happy customers - we were named #1 in customer satisfaction every month in 2016 by Nielsen. So we are all about the customer experience and owning customer issues with the tools, knowledge and support to resolve.
--- Provide exceptional service so customers stay longer - we bring our life experiences, knowledge and passion for exceptional service to all we do. We personalize every interaction and provide solutions to take care of our customers and create lifelong T-Mobile fans.
--- Offer thoughtful product and service recommendations - we make recommendations that make sense for our customers in helping them get the most out of their Un-carrier experience.
--- Have serious fun - we don't take ourselves too seriously. Changing wireless for good is what we do and we love having fun doing it!

What we're looking for in an Expert:

--- You have a High School diploma or GED
--- You're a pro on the computer
--- You know how to juggle multiple tasks at the same time
--- You have an excitement about mobile devices and/or technology
--- You have the flexibility to work any shift, including nights and especially weekends
--- Ability to embrace change and adapt as we continue to define this new role
--- Ability to read and follow instructions for specific customer resolution tasks
--- Ability to exercise basic judgment in identifying and implementing solutions to customer concerns and inquiries with supervision and guidance from managers
--- Ability to work as part of a team to achieve individual and team results
--- Completes training requirements to learn new skills and processes, grow knowledge of systems, and develop proficiency on company values, organizational requirements, and competencies needed for the Expert role
--- Also responsible for other duties/projects as assigned by business management as needed

Come on. You know this is the challenge you've been looking for. Take the plunge and apply today. We offer incredible benefits, competitive pay and bonuses, and the chance to build a career that you can take in any direction you want to go! Let's do this already!

Minimum Qualifications
--- At least 18 years of age
--- Legally authorized to work in the United States
--- High School Diploma or GED
--- Pre-employment background screen

Company Profile
As America's Un-carrier, T-Mobile US, Inc. (NASDAQ: "TMUS") is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and MetroPCS. For more information, please visit

EOE Statement
We Take Equal Opportunity Seriously - By Choice

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.

Keywords: T-Mobile, Albuquerque , *Customer Care Associate Expert - Menaul, ABQ*, IT / Software / Systems , Albuquerque, New Mexico

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other IT / Software / Systems Jobs

Adobe Associate AEM Developer-s, New Grads, Entry Level - Detroit, Michigan
Description: mission-critical technology and business solutions to Fortune 500 companies and some of the most recognized brands on the planet. You will do this with cutting-edge technologies, thanks to our close partnerships (more...)
Company: Perficient
Location: Albuquerque
Posted on: 12/8/2019

Frontend Web Developer
Description: Location: Santa Fe, New Mexico This is not a remote work position Education: Bachelor's degreeExperience: 3 yearsTravel: OccasionalManage Others: No Job Description:OpenEye Scientific Software is looking (more...)
Company: OpenEye Scientific Software, Inc.
Location: Santa Fe
Posted on: 12/8/2019

Software Engineer
Description: Software Engineer br If you are a Software Engineer with experience, please read on Based in the beautiful city of Albuquerque New Mexico, we are a fast moving, and exciting company that specializes (more...)
Company: CyberCoders
Location: Albuquerque
Posted on: 12/8/2019

Entry Level Java Developer
Description: Revature is the fastest growing employer of emerging technology talent in the US. We will hire over 300 new Entry Level Java-- Developers in the next 4 weeks.One day someone is going
Company: Revature
Location: Santa Fe
Posted on: 12/9/2019

System Administrator IV
Description: Nisga'a Data Systems, LLC NDS , a subsidiary of Goldbelt, Inc., provides a full spectrum of cyber security/mission assurance, intelligence, and systems and network engineering services which include (more...)
Company: Goldbelt, Incorporated
Location: Albuquerque
Posted on: 12/8/2019

Software Systems Engineer - DevOps
Description: : br br We are seeking outstanding software engineer professionals with a passion for DevOps and software development to solve some of the most challenging national security problems. We need full (more...)
Company: Sandia National Laboratories
Location: Albuquerque
Posted on: 12/9/2019

Full-stack Web Developer (W2, direct hire, no C2C, no sponsorship)
Description: Full-stack Web Developer W2, direct hire, no C2C, no sponsorship Overview: Kelly Services-- is seeking a driven, hardworking individual to join our client's team as a Full-Stack Web Developer. As a full (more...)
Company: Kelly Services
Location: Albuquerque
Posted on: 12/9/2019

Oracle e-learning Designer, Product Enablement
Description: The Instructional Designer will produce the courseware to support the training programs defined by Program Managers. This includes conducting needs assessments to identify strategically aligned learning (more...)
Company: Oracle
Location: Albuquerque
Posted on: 12/8/2019

Entry Level Java Developer
Description: Revature is the fastest growing employer of emerging technology talent in the US. We will hire over 300 new Entry Level Java-- Developers in the next 4 weeks.One day someone is going
Company: Revature
Location: Albuquerque
Posted on: 12/9/2019

Software Engineer
Description: Company Peraton - Salary Unspecified - Location Albuquerque, NM Description Peraton is expanding
Company: Peraton
Location: Albuquerque
Posted on: 12/9/2019

Log In or Create An Account

Get the latest New Mexico jobs by following @recnetNM on Twitter!

Albuquerque RSS job feeds