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HOTEL SALES MANAGER

Company: Sandia Resort & Casino
Location: Albuquerque
Posted on: September 13, 2019

Job Description:

Position Summary The Hotel Sales Manager is responsible for soliciting, proposing and contracting group, convention center and catering contracts for business. This position is responsible for achieving revenue goals within set markets for quantity of sleeping rooms, average daily rate, food and beverage revenue, audio visual, annual budgeted revenue per available room, and guest satisfaction scores. Additionally, this position manages, coordinates and communicates the needs of the groups to the operation departments of the hotel in the form of the Banquet Event Order, Group Cover Sheet, verbally and by email. Supervision Exercised Reports to the Director of Hotel Sales and works closely with the Convention Services Manager with Banquet Staff when applicable. Major Duties and Responsibilities

  • Responsible for meeting booking and service goals.
  • Actively participates in daily stand ups, weekly sales meetings and for attending pre and post-convention meetings to understand group needs, where applicable.
  • Proactively solicits and qualifies new business in assigned market.
  • Responds to incoming business opportunities within 24 business hours.
  • Sets and monitors market specific SMART quarterly action plans.
  • Provides accurate, complete and effective turnover to Conventions Services.
  • Interacts with guest to obtain feedback on product quality, service levels and effectively responds to guest problems and complaints.
  • Effectively communicate client's needs and challenges to the operations team to ensure appropriate services are being offered and challenges are overcome.
  • Participates in all sales blitzes, attends industry events and trade shows to maximize hotel sales and revenues.
  • Effectively develops relationships within the community to strengthen and expand customer base for group sales opportunities.
  • Conducts creative and memorable site tours.
  • Establishes client rapport, entertains qualified potential clients in accordance with the SOPs.
  • Ensures that current and prospective client databases are maintained.
  • Responsible for catering functions from development of initial contact with client through final billing of event.
  • Establishes preferred vendor recommendation lists for resort.
  • Negotiates function space, minimum revenue commitment, food and beverage prices, room rates, room blocks, and hotel services within approved departmental booking guidelines.
  • Performs other related duties as assigned. Secondary Duties and Responsibilities Knowledge, Skills and Abilities
  • Knowledge of Delphi, SMS, and Microsoft Office to include Word, Excel, Power Point, Outlook, and Internet marketing.
  • Must possess strong presentation, negotiating, creative selling and prospecting skills.
  • Must be able to prioritize and complete tasks based on due dates and revenue generation.
  • Must possess effective and creative problem solving skills.
  • Team player with a professional, friendly demeanor with a positive attitude. Ability to foster a cooperative and successful work environment.
  • Excellent customer service skills and group event survey scores pertaining to goals.
  • Must possess strong organizational and time management skills for most effective results.
  • Ability to negotiate contracts and close on best business opportunities for the hotel based on market conditions and hotel needs.
  • Ability to conduct independent research.
  • Knowledge of the overall hospitality market - competitors' strengths and weaknesses, economic trends, supply and demand and ability to sell against them within given market segment.
  • Knowledge of food and beverage operations procedures and controls.
  • Ability to supervise and train staff, including organizing, prioritizing, and scheduling work assignments.
  • Ability to analyze event requests and assess catering product and equipment requirements.
  • Ability to generate revenue through event sales.
  • Ability to work long hours, 5-6 days per week.
  • Must read, write and speak the English language at a level sufficient to efficiently perform the functions of the position. Minimum Qualifications, Education and Experience Required:
    • High School Diploma, GED certification or equivalent.
    • Bachelor's degree in Marketing, Hospitality, Business Administration or related field and three (3) years' experience in hospitality, hotel or catering sales. Any combination of education from an accredited college or university in a related field and/or direct experience totaling seven (7) years may substitute for the required education and experience.
    • Must possess and maintain a valid, unrestricted New Mexico Driver's License. Licensing Status
    • Must be able to successfully pass a stringent background investigation.
    • Will require a post-offer, pre-employment and random drug screening. Working Conditions
    • Work is performed indoors and outdoors. Outside work is subject to temperature
    • extremes and inclement weather conditions.
    • Work hours subject to change with overtime work required.
    • Work is normally performed in a typical interior/office work environment.
    • No or very limited physical effort required.
    • No or very limited exposure to physical risk

Keywords: Sandia Resort & Casino, Albuquerque , HOTEL SALES MANAGER, Hospitality & Tourism , Albuquerque, New Mexico

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