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Customer Service Representative (Level II)

Company: Adecco
Location: Rio Rancho
Posted on: July 23, 2019

Job Description:

Adecco is currently assisting a local client in their search to fill an exciting Customer Service Representative role in Rio Rancho, NM! Apply now if you meet the qualifications listed below!
Accountable for the successful resolution of all customer requests through seamless delivery of service and/or fulfillment requests by answering calls in a contact center environment. This is an inbound contact center role that requires sitting and taking calls for the entire shift, with structured breaks. Will handle routine account related transactions while delivering a great client experience. Works in a fast-paced environment that requires accuracy, use of logic skills while multi-tasking, toggling between multiple systems and clearly communicating resolutions in an efficient manner. Must successfully navigate the organization to resolve customer requests. Will be required to quickly read frequent updates and learning materials, often while on the call, and must be able to implement immediately into calls with accuracy.
Has a commitment to excellent attendance and proven reliability and can work the agreed upon schedule.
Communicates effectively and confidently with all clients to make their financial lives better. Has the ability to engage with clients - begin a conversation, anticipate questions, actively share information using plain language, build rapport and handle objections.
Has at least an intermediate level of proficiency with computers and current technology.
1+ year of experience in the banking/financial industry.
1+ year of experience working in a client service call center.
Has 1+ year of customer/client service experience, including experience handling difficult client situations.
How to Apply: Click on "Apply Now" to be considered for this position or any other opportunities with Adecco.
Important: This position is being recruited for by Adecco's National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the "apply now" button to submit your resume.
For other opportunities available at Adecco, please go to www.adeccousa.com
The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.
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Equal Opportunity Employer Minorities/Women/Veterans/Disabled
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Company Description:

Adecco is the world---s largest provider of staffing solutions. But it---s not our size that makes us different, it---s our unwavering commitment to the businesses, job seekers and communities we serve.--Every day, we propel job seekers forward in their career and help America---s top employers attract, develop and manage the very best talent. Job seekers--rely on us for exciting temporary, temp-to-perm and permanent opportunities, as well as career resources and advice. Businesses throughout the country and across all industries count on us for access to more than 9 million qualified candidates and an ability to deliver proactive and actionable insight into the economy and the job market. We also sponsor community and nationwide community service events to ensure opportunities for all.--We are proud of the fact that we connect more people with more jobs than anyone else, and know how important what we do is - not only to the economy and job market, but also to the lives and communities we touch

Keywords: Adecco, Albuquerque , Customer Service Representative (Level II), Hospitality & Tourism , Rio Rancho, New Mexico

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