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Team Supervisor

Company: Carenet Healthcare Services
Location: Albuquerque
Posted on: July 14, 2019

Job Description:

Carenet Healthcare Services is seeking a high-performing and versatileTeam Supervisor who wants to make a difference in healthcare and in a thriving healthcare engagement organization--- one that's full of really good people and sits on the cusp of unprecedented growth.

For the right person in this position, we offer:


  • The opportunity to help us as we pioneer next-generation clinical and healthcare consumer engagement.
  • A tight-knit, hard-working team and an environment where you have a voice.
  • A competitive wage + benefits package.

    Who is Carenet Healthcare Services?

    For eight consecutive years,Inc. Magazine has named Carenet as one of America's fastest-growing private companies. You may not know our name, but odds are, we may have connected with you or someone you know as a trusted, behind-the-scenes partner for our clients.

    Every year, we actively engage and serve over 25 million healthcare consumers on our clients' behalf. Through our areas of expertise-Strategic Engagement, 24x7 Clinical Support/Virtual Clinic, and Navigation and Advocacy-we guide people to high-quality and cost-effective care, coach them to improved wellness, and educate them about their healthcare options and costs. Our impressive client list includes more than 80 innovative healthcare organizations; most are nationally known US health plans representing both commercial and government markets.

    What is the position?

    The Team Supervisor is responsible for ensuring that their team of healthcare customer support representatives are meeting productivity and quality measures, while managing a high volume of calls with healthcare providers and/or healthcare plan members.

    Duties and Responsibilities include, but not limited to:

    • Oversee the operation activities of assigned staff ensuring a balance of optimum productivity and service level goals are maintained; serve as a knowledge base for staff to provide direction and assistance in operational efforts, proactively offer consultative advice
    • Ensure team is meeting quality expectations through required call monitoring audits, coaching and counseling processes
    • Establish excellent working relationship with clients, placing the highest priority on providing quality service, anticipate future client needs and proactively consults with Team Manager to resolve issues prior to them becoming problematic.
    • Ensures employee development through training, coaching, mentoring and providing appropriate training through various media to achieve highly motivated and quality performers
    • Respond to service needs ensuring follow-through resolution of issue
    • Assesses callers' needs and assists them with issues related to patient's care
    • Adapts communication style to persons representing diverse personal, professional, cultural, and socio-economic backgrounds
    • Assess hiring, staffing, and training needs of team and make recommendations to Team Manager

      Education and Experience:

      • High School diploma or GED required; some college preferred
      • Minimum one (1) year related experience in call center environment, medical office / clinic environment, or institutional setting required
      • Minimum one (1) year Supervisory experience highly preferred
      • Experience with Health Insurance and Managed Care concepts preferred


        Requirements


        • Inspires teammates to follow them
        • Considered a thought leader on a subject
        • Shows intense and eager enjoyment and interest
        • Devoted to a task or purpose with loyalty or integrity
        • ---Minimum one (1) year related experience in call center environment, medical office / clinic environment, or institutional setting required\n---Minimum one (1) year Supervisory experience highly preferred \n

Keywords: Carenet Healthcare Services, Albuquerque , Team Supervisor, Hospitality & Tourism , Albuquerque, New Mexico

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