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Customer Service Specialist

Company: Leidos
Location: Albuquerque
Posted on: March 17, 2019

Job Description:

Customer Service Specialist Job Description:Leidos is currently seeking full-time customer service representatives to answer requests from the public on the home ownership.Primary Responsibilities:Respond to inbound calls and emails.Provide excellent customer service by providing complete and accurate responses in a professional and efficient manner.Use a knowledge base and follow standard operating procedures (SOP) to respond to requests.Enter accurate and detailed information into a database summarizing the contact and the assistance and references provided.Escalate requests that cannot be resolved to another department.Relocation funding is not available for this position.Basic Qualifications:2 years of customer service experience with a High School diploma. Must be able to obtain a government security clearance, which includes a credit check and background investigation.Must be able to work a flexible schedule, including the closing shift, which is 9:35am to 6:05pm.Excellent customer service and interpersonal skills.Ability to navigate a computer content management system and related web sites.Strong written and verbal communication skills.Excellent dependability and time management skills.

Keywords: Leidos, Albuquerque , Customer Service Specialist, Hospitality & Tourism , Albuquerque, New Mexico

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