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Shift Supervisor- Retail Mall

Company: Allied Universal
Location: Albuquerque
Posted on: January 15, 2019

Job Description:

Allied Universal Services is currently searching for a Professional Security Shift Supervisor.

The Shift Security Supervisor will supervise and coordinate the delivery of quality services on a specific shift at an assigned

customer. Act as a liaison between site supervisor, Account Manager/Field Operations Manager and professional security

officers. Supervise staff on assigned shift, providing coaching, recognition and discipline within approved empowerment

range.

Supervisory Responsibilities


  • Communicates staffing needs on shift to Account Manager or Operations Manager
  • Assures that officers receive appropriate training, developing them in both technical and professional skills; also may

    include assisting manager in performance management (coaching, counseling, disciplining, performance evaluations,

    recognition, etc.)
  • Assures that employee grievances are heard with help from appropriate district or region HR support employees and Account

    or Operations Manager
  • Administers JSAs and safety programs outlining site-specific hazards for professional security officers on assigned

    shift including vehicle / driving safety as appropriate to Corporate procedures
  • Enforces Allied Universals policies as outlined in the handbooks and executive memos
  • Assists with the communication of policies, company announcements and job openings
  • Provides the basis of a great place to work by treating staff with respect

    Enforcement of Contract Standards

    • Helps Account or Operations Manager identify, meet and exceed the needs of the customer
    • Meets all contractual scheduled hours with a minimum of unbilled overtime
    • Assists in the coordination and/or conduct site-specific OJT, client specific training and annual refresher training

      for security personnel
    • Reconciles security logs against shift responsibilities and patrols; review incident reports prior to submitting to manager

      and coordinate preliminary investigations
    • Assists Account or Operations Manager manage uniforms, equipment, supplies and vehicles utilized at the account, maintaining

      appropriate inventories and maintenance checklists

      Physical and Mental Functions:

      • Stand or walk constantly (for up to an entire shift) on various surfaces (tile, concrete, carpet)
      • Climb stairs, ramps, or ladders occasionally during shift
      • Occasionally bend/twist at waist/knees/neck to perform various duties
      • Occasionally lift or carry up to 40 pounds
      • Run as needed
      • Constant use of both hands and arms in reaching/handling/grasping/fingering while using phone, notepad, writing reports,

        and other administrative tasks
      • Constant use of eyes (correctable vision to normal level required) to observe, read, interact with public and co-workers,

        view security monitors; includes hand/eye coordination
      • Work in various environments including adverse outdoor conditions such as cold, rain or heat;
      • Constant mental alertness and attention to detail required while setting priorities and following up on assignments

        Qualifications/Requirements:

        Qualified applicants for the Shift Supervisor position will meet the minimum requirements, as described

        below:

        • High school diploma or equivalent required
        • At least 18 years of age
        • Must possess effective written and oral communication and interpersonal skills with ability to deal with all levels of

          personnel and the general public in a professional and effective manner; must be able to use initiative and independent

          judgment within established guidelines
        • Must be able to frequently prepare written reports and logs in neat, legible handwriting; may require computer skills
        • Must be able to read and understand all operating procedures and instructions
        • Must be able to obtain a valid Guard License as required in the state for which you are applying
        • As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment

          drug/alcohol test, may be required to pass Drivers Record check
        • As a condition of continued employment, employee must maintain current active status of all required License at all times,

          and must carry the license at all times while on duty
        • Must display exceptional customer service and communication skills
        • Remain flexible to ever changing environments; adapt well to different situations
        • Intermediate computer skills to utilize innovative, wireless technology at client specific sites
        • Ability to maintain satisfactory attendance and punctuality standard;
        • Neat and professional appearance
        • Ability to provide quality customer service
        • Ability to handle both common and crisis situations at the client site, calmly and efficiently
        • Read, understand and clearly speak English; constantly use speech and hearing (correctable to normal level required)

          in communicating with public/co-workers, giving and receiving instructions, using phones
        • Must be able to handle pressure of working with high volume general public (constantly to occasionally depending on assignment)

          Allied Universal provides unparalleled service, systems and solutions to the people and business of our communities, and is North Americas leading security services provider. With over 140,000 employees, Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: 866.825.5433 or www.AUS.com.

          We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans.

          EOE/Minorities/Females/Vet/Disability

          Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.

          Keywords: Allied Universal, Albuquerque , Shift Supervisor- Retail Mall, Hospitality & Tourism , Albuquerque, New Mexico

          Click here to apply!

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