Rental Housing Customer Service Representative
Company: Leidos
Location: Albuquerque
Posted on: April 19, 2024
Job Description:
Description Leidos is seeking full-time Rental Housing Customer
Service Representatives at the FHA Resource Center in Albuquerque,
NM & Indianapolis, IN. (There is an opportunity for telework after
training upon performance and customer approval.)Our Leidos
Customer Service team supports the US Department of Housing and
Urban Development (HUD), Office of Single-Family Housing in their
Mission to create strong, sustainable, inclusive communities and
quality affordable homes for all.As a Customer Service
Representative, you will assist renters, tenants, and property
managers by providing resources and referrals to meet their rental
needs. -You may also assist homebuyers and homeowners with requests
related to purchasing and owning a home. -This is a great
opportunity to gain knowledge of HUD rental assistance programs and
to learn about FHA Housing Administration (FHA) mortgage programs
through ongoing training while delivering excellent customer
service to connect others with program resources.Rental Housing
Opportunities available:
- 9:30 am - 6:00 pm MT in Albuquerque, NM (subject to change
based on customer needs)
- 10:00 am - 6:30 pm ET in Indianapolis, IN (subject to change
based on customer needs)
- Bilingual (English and Spanish)As a Rental Housing Customer
Service Representative, you will:
- Field phone calls on multifamily rental assistance requests
including tenant complaints, in accordance with standard operating
procedures.
- Provide information and resources to customers to deliver
customer service excellence.
- Use knowledge base and follow Standard Operating Procedures
(SOPs) to answer customer requests.
- Document customer phone communications in an internal
database.To be a successful Rental Housing Customer Service
Representative, you will possess:
- The capability to navigate multiple computer systems and
applications, and utilize search tools to provide information to
our clients
- Excellent time management skills and dependability
- Experience with MS Office (Outlook, Word, Teams)
- Strong written and verbal communication skills including
telephone etiquette
- Keyboarding proficiency of at least 40 words per minuteRequired
Qualifications:
- High School diploma or General Educational Development (GED)
certificate
- Minimum of 2 years of property management experience
- Minimum of 1 year of contact center experience or telephone
customer service experience.
- Ability to successfully obtain a Public Trust Security
clearance, which includes a credit check and background
investigationPreferred Qualifications:
- Bilingual (English and Spanish), verbal and written
- Experience with HUD-subsidized multifamily apartments or public
housing
- Call Center (Omnichannel)Join our team and enjoy Leidos
employee benefits, including:
- Paid Time Off (PTO) accrued based on Leidos policy, up to 3
weeks per in the first year
- Ten paid holidays per year
- Access to benefits on the first day of employment (medical &
dental insurance, 401K, Life, AD&D, Voluntary Disability
plans)
- Ongoing training opportunities to foster professional
development -
- Tuition reimbursement based on Leidos policy
- Gym membership reimbursement
- Diversity and Inclusion Employee Resource GroupsLeidos is a
global leader providing solutions to make the world safer,
healthier, and more efficient through technology, engineering, and
science. Our company believes in engaging, developing, and
empowering our diverse and valued people to foster a culture of
creativity and growth.**The pay for this position is $18-$20 per
hour. **This position is covered under the Service Contract Act and
is subject to minimum wage demands as well as the minimum Health
and Welfare benefits. Leidos ensures that all provisions are met
through their wages and benefits.HUDFHAOriginal Posting
Date:2024-04-11While subject to change based on business needs,
Leidos reasonably anticipates that this job requisition will remain
open for at least 3 days with an anticipated close date of no
earlier than 3 days after the original posting date as listed
above.Pay Range:Pay Range -The Leidos pay range for this job level
is a general guideline only -and not a guarantee of compensation or
salary. Additional factors considered in extending an offer include
(but are not limited to) responsibilities of the job, education,
experience, knowledge, skills, and abilities, as well as internal
equity, alignment with market data, applicable bargaining agreement
(if any), or other law.
Keywords: Leidos, Albuquerque , Rental Housing Customer Service Representative, Hospitality & Tourism , Albuquerque, New Mexico
Didn't find what you're looking for? Search again!
Loading more jobs...