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Sales & Catering Coordinator

Company: Sheraton Albuquerque Uptown
Location: Albuquerque
Posted on: February 10, 2024

Job Description:

The Sales & Catering Coordinator is responsible for planning, organizing and managing the in-house details for group and convention booking to include menus, room set-up, etc. The Sales & Catering Coordinator participates in negotiating meeting/function rooms, rates and all related requirements while ensuring maximization of room and meeting space, revenues, and profits. Responsible for the execution of all aspects of event planning including coordination from the signing of a group contract forward, VIP needs, amenities, and creation of group resumes.

REQUIREMENTS:


-Minimum 1 year of hotel or relevant experience servicing groups and/or detailing events
-Relevant Bachelor's degree preferred or equivalent combination of education and experience
-Must possess a valid New Mexico Driver's License and a clean driving record
-Must have a vehicle and valid insurance

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

a. Service groups and events
b. Provides clients with banquet menus, direct bill applications, credit card authorization
links, room diagrams, rooming lists and assist with overall flow of event specifics
c. Creates Banquet Event Orders and distributes to appropriate departments
d. Follows up on credit applications, rooming lists and enter information on catering systems
e. Conducts site visits as needed
f. Attends BEO meetings
g. Ensures all functions are checked prior to client's arrival
h. Reviews final bill for events; coordinates any revisions with Accounting Team
i. Maintain well documented, accurate, organized and up to date file management in order to
serve client and the employer in the most expedient, organized and knowledgeable manner
j. Develop customer profiles and maintain an effective trace system including trace dates and
references resulting in superior account service and increased revenues
k. Develop strong customer relationships through appropriate client communication and the use of
professional, courteous and ethical interpersonal interaction
l. Follow up on all client needs and inquiries in an efficient and expedient manner
m. Focus on revenue-generating activity and maximize selling time through retaining
accounts/clients, maximizing account yield opportunities and sales effectiveness
n. Up-sell and detail the program with the client including; verification and modification of
space requirements, audio-visual, times, equipment, menus, themes/decorations, etc.
o. Prepare the appropriate resumes, BEO's, and paperwork to ensure quality service
p. Manage function details and related activities to ensure that program requirements are
satisfied
q. Anticipate and handle customer complaints and/or problems to ensure quality product delivery,
customer satisfaction and repeat business
r. Improve hotel convention services' products through; (a) participate in the development of
new sales tools, menus, themes, and decorations, (b) participate in the analysis of the strengths
and weakness of our competitions product, and (c) analysis, understanding, and satisfaction of our
customer's needs
s. Monitor and control individual client event budgets and details to maximize revenues and
minimize expenses while ensuring delivery of a quality product
t. Work in liaison with the banquet and banquet kitchen departments to ensure timely
deliverance and execution of the event
u. Attend and lead pre-conference meetings; Coordinate the pre-con between the client and hotel
staff and ls of the BEO with all parties

The Sheraton Albuquerque Uptown provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to yadira.delgado@sheratonuptown.com or call 505-349-8024 to let us know the nature of your request.

Keywords: Sheraton Albuquerque Uptown, Albuquerque , Sales & Catering Coordinator, Hospitality & Tourism , Albuquerque, New Mexico

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