Customer Service Representative - Remote USA
Posted on: November 25, 2022
At TTEC, we're all about the Human Experience. Elevated. As a
Customer Service Representative working remotely, you'll be a part
of creating and delivering amazing customer experiences while you
also , an award-winning employment experience and company culture.
Full time and Part time opportunities available. Part time hours
vary depending on business needs and require weekend availability.
Our TTEC work from home team has 41 preferred residency states. We
are currently not hiring from the following geographies: AK, CA, HI
or outside of the United States. Residents of Colorado, Illinois,
Massachusetts, New Jersey, New York, Washington, and Washington,
D.C. will be considered only based on special business need. What
You'll be Doing Do you have a passion for helping others and giving
them peace of mind? Whether it's getting answers for customers
quickly, consulting on products with compassion or resolving their
issues with a smile, you'll be the difference between their
customer experience being just average or an exceptional one.
During a Typical Day, You'll
- Answer incoming communications from customers
- Conduct research to provide answers for customers to resolve
their issues What You Bring to the Role
- 6 months or more of customer services experience
- High school diploma or equivalent
- Recognize, apply and explain your product or service
- Computer savvy The Equipment You'll Need
- Internet speed gt; 15 Mbps. A hardwired direct connection to
your home router is recommended. Wi-Fi connections are permitted on
- While we recommend a USB wired headset, if you have a headset
already, you may be able to use that (except for Bluetooth
- Smart phone or another device that runs IOS or Android (iPad
etc.) for your daily log-inWhat You Can Expect
- Knowledgeable, encouraging, supporting and present
- Diverse and community minded organization
- Career growth and lots of learning opportunities for aspiring
- TTEC at home offers full-time, part-time, and seasonal roles.
Depending on the program, role and local minimum wage guidelines,
base hourly wages range from %2411.50 to %2415.00.
- And yes all the competitive performance bonus opportunities,
and benefits you'd expect and maybe a few that would pleasantly
surprise you A Bit More About Your RoleWe'll train you to be a
subject matter expert in your field, so you can be confident in
providing the highest level of service possible whether through
voice, chat or email interactions. We trust you already have the
necessary ingredient that can't be taught - a caring and supportive
nature that will shine through as you help customers. You'll also
have a chance to make great new friends within the TTEC community
and grow your career in a dynamic, family-friendly atmosphere.
You'll report to a Team Lead. You'll contribute to the success of
the customer experience as well as the overall success of the team.
About TTEC Our business is about making customers happy. That's all
we do. Since 1982, we've helped companies build engaged, pleased,
profitable customer experiences powered by our combination of
humanity and technology. On behalf of many of the world's leading
iconic and disruptive brands, we talk, message, text, and video
chat with millions of customers every day. These exceptional
customer experiences start with you. TTEC is proud to be an equal
opportunity employer where all qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, or status as a protected veteran. TTEC embraces
and is committed to building a diverse and inclusive workforce that
respects and empowers the culture and perspectives within our
global teams. We strive to reflect the communities we serve by not
only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and
comfortable being their authentic selves at work. As a global
company, we know diversity is our strength. It enables us to view
projects and ideas from different vantage points and allows every
individual to bring value to the table in their own unique
Keywords: TTEC, Albuquerque , Customer Service Representative - Remote USA, Hospitality & Tourism , Albuquerque, New Mexico
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