Customer Service Representative

Company: Association of International Product Marketing & M
Location: Albuquerque
Posted on: May 14, 2022

Job Description:

Job Description We are a professional association with members across the US and abroad. We are seeking a very detail oriented person who likes to help people. Excellent phone etiquette, written and verbal communication skills and solid customer service a must. Ability to manage a busy schedule, work independently as part of a remote team and communicate with a variety of personalities. Experience with Microsoft Office is required. Basic marketing skills and understanding of social media channels. Ability to conduct database searches . Familiar with using online CRM systems, online customer chat system, Dropbox, GoToWebinar a plus. Examples of duties : Speak with candidates and schedule appointments Update CRM Answer phone and online customer inquiries Respond to email requests Provide clerical support Nature of Work This position reports to the Director of Customer Experience. The CSA is responsible for interacting with customers via email and online chat to provide information regarding specific goods or services. The CSA must possess strong customer service skills and a working knowledge of our organization and the products we sell. Individual must be able to organize new member lists and prepare and print documents to be mailed to members in the US and abroad. 40 hours per week, Monday through Friday during normal business hours. Pay commensurate with experience. Please submit your resume by using the APPLY FOR THIS JOB link provided below to be considered for an appointment. Interviews conducted via Zoom and in person. Must have appointment for an interview. Company Description The world's largest professional association of product managers, brand managers, product marketing managers and other related fields.

Keywords: Association of International Product Marketing & M, Albuquerque , Customer Service Representative, Hospitality & Tourism , Albuquerque, New Mexico