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Customer Service Representative - Mortgage Servicing

Company: Leidos Inc
Location: Albuquerque
Posted on: January 16, 2022

Job Description:

Description Job Description:Leidos is seeking full time Customer Service Specialists with mortgage servicing experience to join our contact center in Albuquerque, New Mexico. As a Customer Service Specialist, you will make a difference in the lives of others, while expanding your knowledge of Federal Housing Administration (FHA) mortgage policies and procedures.Our Customer Service Specialists support the US Department of Housing and Urban Development (HUD), Office of Single Family Housing in their mission to create strong, sustainable, inclusive communities and quality affordable homes for all.As a Customer Service Specialist, you will:

  • Provide excellent customer service, responding to a variety of calls and emails from the mortgage servicing industry and the public on FHA guidelines and procedures
  • Use your knowledge of mortgage servicing to locate answers in a knowledge database to respond to client's requests
  • Follow standard operating procedures for various topics, systems, and contact channels
  • Document all of your contacts in a database
  • Keep up to date on FHA mortgage processes and proceduresTo be a successful Customer Service Specialist, you must possess:
    • The ability to navigate multiple computer systems and applications, and utilize search tools to provide information to our clients
    • Excellent time management skills and dependability
    • Strong verbal and written communication skills
    • The ability to work an 8-hour shift, Monday through Friday between 8am to 8pm Eastern Time, based on business needsRequired Education and Experience:
      • High School diploma or GED
      • At least 2 years mortgage servicing experience (i.e. loan servicing specialist, loss mitigation specialist) plus an additional year of customer service or contact center experience
      • Must be able to obtain a Public Trust Security clearance, which includes a credit check and background investigationDesired Qualifications:
        • Contact center (omnichannel) experience
        • Bilingual (Spanish/English), verbal and written
        • FHA experienceCome join our rapidly growing team and enjoy these benefits:
          • Access to benefits on day one including medical and dental insurance, 401K, Life, AD&D, Voluntary Disability plans
          • Paid Time Off (PTO) accrued based on Leidos policy, up to 3 weeks per year
          • Ten paid holidays per year
          • Ongoing training to support your success
          • Tuition reimbursement based on Leidos policy
          • Discounted Leidos stock purchase and other Employee Discounts
          • Voluntary overtime may be available based on business needsThis position is covered under the Service Contract Act and is subject to minimum wage requirements as well as the minimum Health and Welfare benefit.Leidos will ensure that all provisions are met through their wages and benefits.HUDFHAPay Range:CategoryCustomer Service RepresentativesEducationHigh School or EquivalentExperience2 to 20+ yearsJob typeFull time

Keywords: Leidos Inc, Albuquerque , Customer Service Representative - Mortgage Servicing, Hospitality & Tourism , Albuquerque, New Mexico

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