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Customer Service Specialist - NM

Company: American Air Filter Company
Location: Albuquerque
Posted on: January 15, 2022

Job Description:

AAF International offers the most comprehensive clean air solutions available across the globe. Selling under the American Air Filter - and the AAF International - brand names, AAF International has been an industry pioneer since 1921 and has since grown to operations in over 22 countries with over 3000 employees. Our products are the industry benchmarks for quality and performance, and delivers clean air solutions in residential, commercial and industrial air pollution control, gas containment removal, power generation, and other stringent clean room environments.We are a member of the Daikin Group, the world's largest air conditioning and clean air solutions provider with over $15 Billion in sales and 56,000 employees worldwide. Founded in 1924, Daikin has grown into a diversified industrial manufacturing company offering solutions in clean, air, air conditioning, refrigeration, chemicals, oil hydraulics, defense systems and electronics. AAF and Daikin are powered by our investment in people, products, and our processes.Our culture of continuous improvement, safety, and world class operations is powered by our people centered management philosophy. This philosophy is built around mutual selection: that while AAF seeks top talent people to join and deliver on our team, we also want each team member to receive job satisfaction, growth & development, and continued happiness in being a long term member of the AAF family. This is fueled by our belief in treating our people, our supply partners, our customers and our environment with the trust and respect we each require, and our passion to give back to our community for our success.Read more about our philosophy at: International is an Equal Opportunity Employer M/F/Disability/Veteran.Primary Objective:Serves as the primary contact and liaison between customers and AAF Flanders to ensure total customer satisfaction by facilitating customer orders, requests, and inquiries.Key Responsibilities: Provides quotes to customers based on sales input. Performs order entry, answering customer calls, inquiries, and processing customer complaints Helps to fulfill orders for will calls and pre-order customers. Ensures orders are processed according with customer needs Keeps informed of company products, procedures, pricing, shipping schedules and other information to accurately and efficiently handle customer requirements. Provides quotes, invoice copies, manage customer complaints which result in product complaint entry, and the status of orders, etc. Works with the Operations and Sales Teams and provides total Customer Service resolving customer issues. Achieves Customer Service metrics which are a measurement of service provided to customers. Additional duties as assignedRequirements High school diploma or equivalent; Associates degree or higher preferred 3+ years of customer service experience preferably in a manufacturing/Industrial environment Excellent verbal and written communication skills CRM experience required, preferably Proficient in Microsoft Office suite of applications (Outlook, Word, and Excel) Experience with SAP or other ERP systems preferred Competent telephone skills Knowledge of the filtration industry, Air Pollution Control industry, and/or Gas Turbine industry preferred Basic math skills requiredWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, citizenship, veteran status, uniform servicemember status, age, disability or any other legally recognized protected personal characteristics.Nearest Major Market: Albuquerque

Keywords: American Air Filter Company, Albuquerque , Customer Service Specialist - NM, Hospitality & Tourism , Albuquerque, New Mexico

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