Remote Bilingual Customer Service Representative

Company: Aston Carter
Location: Albuquerque
Posted on: November 19, 2021

Job Description:

Equivalent Experience

Description:Must Haves:
1. Customer Service Experience
2. Ability to ensure quality customer service
3. Medical knowledge a huge plus to the role
4. Insurance experience is also a plus
5. Strong Computer skills
6. Call center experience is helpful
7. Able to type 25-30 WPM
8. Ability to work remotely with a secure at home work space
9. Strong bilingual English/Spanish skills

Position Summary:
Provide customer service to clients, claimants, and providers for the Benefits division via telephone or correspondence.
In addition to answering phones, this position also includes other duties and responsibilities as outlined below.

Responsibilities and Duties:
1. Provide customer service to claimants, providers, and clients with problems or questions regarding their claims and/or policies via telephone or correspondence.
2. Maintain customer service logs to 1 page or less (or 3 day turn around time).
3. Process any incoming client correspondence.
4. Meet or exceed production goals for calls and correspondence. Daily goal of 80 combined calls and correspondence, with a minimum of 60 calls per day.
5. Meet or exceed customer service quality standards.
6. Complete special projects as assigned
Training time: M-F 8AM-4:30PM for approximately 5 weeks- afterwards they will switch into their assigned shift. Shifts are between 8am EST - 11pm EST.

About Aston Carter:
At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aston Carter, Albuquerque , Remote Bilingual Customer Service Representative, Hospitality & Tourism , Albuquerque, New Mexico