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Customer Service Relationship Specialist - West Coast (Remote)

Company: The Hartford
Location: Albuquerque
Posted on: May 4, 2021

Job Description:

CRS/Billing Spec I - OK10LN You are a driven and motivated problem solver ready to pursue meaningful work. You strive to make an impact every day & not only at work, but in your personal life and community too. If that sounds like you, then you've landed in the right place. As a Customer Relationship Specialist you will handle a variety of inbound telephone calls and process email transactions from customers or their insurance agents. Our dynamic team of professionals help small business owners with their commercial insurance policies using industry-leading digital applications and technology. No selling involved; your job is to make it easy to get things done by providing fast, high quality service experiences. We will provide you with all the training you need to get started with an assigned mentor and call coaches, plus you'll receive ongoing training and support as you build your career at The Hartford. Responsibilities

  • Provide support for a wide variety of business insurance products and services
  • Identify forward-thinking solutions that resolve both stated and un-stated needs, making it easier to do business with The Hartford
  • Effectively handle transactions in compliance with regulatory guidelines for all states
  • Maintain a high level of performance measured by traditional and contemporary call center performance indicators and behaviors
  • Able to confidently handle customer requests and have a strong attention to detail, exceptional problem solving and critical thinking skills
  • Effectively communicate with customers while also using computer systems to research and process information Start Date: June 21, 2021 Training Hours: Monday-Friday - 10:30 am to 7:00 pm CST Post Training Hours: Monday-Friday - 10:30 am to 7:00 pm CST Ideal candidates will be located in the Central Standard Time Zone At this time we are only considering applicants that currently reside in AZ, OR, NV, CO, NM or WA. This position is 100% remote from home. For 100% remote positions, we require that you have high speed broadband cable internet service with minimum upload/download speeds of 3Mbps/30Mbps and your Internet provider supplied device is to be hardwired to the Hartford issued router and/or computer. To confirm whether your Internet system has sufficient speeds, please visit from your personal computer. Qualifications
    • Minimum of 2 years of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience
    • Minimum of 2 years experience in High volume customer experience/support role
    • Remote work experience preferred
    • Call Center experience a plus
    • Spanish-English bilingual a plus
    • Insurance knowledge a plus
    • Highly skilled verbal, written and interpersonal communication
    • Must display sound judgment and the ability to think within a structured work environment while focusing on the customer
    • Proven ability to work in a fast-paced environment while navigating multiple programs and effectively use on-line resources
    • Proven ability to learn in virtual environment
    • High School Diploma or equivalent required Compensation At The Hartford, our compensation philosophy is simple: we pay competitive base salaries and reward performance with additional opportunities for annual or more frequent incentive payments. Our incentive plans recognize employee contributions, results achieved and behaviors demonstrated. We reinforce performance through differentiated compensation and rewards. The base salary for this position is approximately $36,000 - $38,000 annually (17.31 - $18.27 hourly) based on experience. . Benefits
      • Medical, Dental, Life and Disability Insurance - EFFECTIVE ON DAY ONE!
      • 19 days paid time off in your first full year
      • Tuition reimbursement
      • Paid volunteer opportunities
      • Employee recognition
      • Wellness program
      • Visit our website for more information Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

Keywords: The Hartford, Albuquerque , Customer Service Relationship Specialist - West Coast (Remote), Hospitality & Tourism , Albuquerque, New Mexico

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