Customer Service Representative

Company: Aerotek
Location: Albuquerque
Posted on: April 10, 2021

Job Description:

Description:We are looking for advanced call center reps to work for a well-known company in Albuquerque, NM starting on 4/19. This will be an IN-OFFICE call center environment taking anywhere between 50-70 calls a day. We are seeking empathetic, customer focused candidates who can deescalate calls, and help customers set up payment arrangements. Mostly outbound calls, discussing customers balance owed, and setting up payment arrangements between 9-24 months, and logging all data notes into the system. This is a 9 month assignments which is time sensitive to get the communication out to all customers. As a result it will be essential that you have excellent reliability and dependability to work each day you are scheduled while not coming in late not leaving early. As you learn the programs you will be tasked with meeting performance standards.Skills:Call center, payment planAdditional Skills & Qualifications:MUST HAVE:- At least 2 years in a call center environment OR 3+ years in a stable customer facing role - Someone who can provide examples of times they've had to deescalate upset customers- Tech Saavy (CIS system is called banner, cisco, western union, 3-4 systems at times) - Detail Oriented (3 important modules - learning their system, gas emergency training, payment arrangements) - Customer Service (ideally over the phone, call center, or stable retail customer service experience)- High Level of Reliability (attendance policy, NO time off during the first three weeks, 8 occurrences = write up/termination) NICE TO HAVE:- Someone who has handled payment arrangements, billing needs with customers over the phone- Someone who has a background working in the Utilities industry- Former supervisor and/or team lead experience- Someone who can provide examples of how'- Someone who has worked in a call center for - Sprint, Presbyterian, Lowes, T-Mobile Experience Level:Entry Level About Aerotek:We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, Albuquerque , Customer Service Representative, Hospitality & Tourism , Albuquerque, New Mexico