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Customer Service Care Coordinator - 9/14 Class (Late Evening) - Work From Home

Company: Carenet
Location: Albuquerque
Posted on: September 15, 2020

Job Description:

Carenet Health is proud to open new paths to health for millions of people each year as we guide them to be more informed about their healthcare options, more engaged in their wellness, and more educated about healthcare costs they may face.As a Care Coordinator, you'll be joining a team of talented and compassionate professionals who are helping to improve healthcare- one call at a time. You'll feel proud of the work you do, knowing you're helping others in a profound way.You will be responsible for representing numerous Health Plans. You will be taking Inbound calls from members that need assistance with changing their Primary Care Provider, checking their eligibility or questions on their plan benefits. But this is only half the job. Members also call in to get medical advice from a registered nurse. We are the ones that will take the intake chart for the RN and prioritize the level of care the patient needs.* Training Start: September 14, 2020 through October 2nd, 2020* Training Schedule: 3:30 pm - 11:00 pm and 100% attendance is required* Production Schedule: 10 Hour shifts: 2 pm - 12:30 am; 8 Hour shifts: 5 pm - 1:30 am. Weekends required.* Base Pay: $11 per hour* Schedule Compliance Differential: $1.00 per hour when you work 95% of your schedule each month* Weekend shift differential: $2.50 per hour between the hours of 12a Saturday and 11:59p on Sunday* Overnight differential: $1.00 during the week from 12a-6a* Bilingual differential: $1.00 per hour* This is a Work-At-Home position - Must reside in the San Antonio, Texas or Albuquerque, New Mexico Metropolitan AreaDuties and Responsibilities included but not limited to:* Provide exceptional customer service via telephone.* Ensures customer satisfaction by providing quality service, identifying customer needs and assisting them with issues/concerns related to health care issues.* Research, identify and problem solve, verify eligibility of service and place call backs as required* Meet and support established service goals and business objectives by meeting and exceeding performance standards.* Adapts communication style to persons representing diverse personal, professional, cultural, and socioeconomic backgrounds.* Ability to multi-task; simultaneously thinks, talks, and types.* Uses excellent hearing and listening skills to receive detailed information.* Responds to the needs of a 24/7/365 operation. The job duties listed in this job description may not be inclusive of all requirements of this position. Other duties may be assigned by your supervisor.Education* High School Diploma or General Education Degree (GED) requiredExperience* Minimum of one-year customer service in a call center, medical office/clinic or institutional setting preferred* Ability to type 32 WPM requiredWork from Home Requirements* Computer, monitors, mouse, and keyboard provided. Personal equipment cannot be used to access our system.* Office space with lock on door, but if living alone, a quiet place to work in the residence* May not have others in room during scheduled work hours; must not be primary caregiver for others during shift* Wi-Fi cannot be used. Will need an Ethernet cable to hook into the modem to the computer* Paper Shredder* Internet speed must be a minimum of 20 mbps download speed and a minimum of 5 mbps for upload speed. To test, go to www.speedtest.net* This test must be performed prior to any scheduled interview* You will be required to pick up your equipment at our Corporate Location: 11845 I-10 West, Suite 100, San Antonio, TX 78230 or at 303 Roma Ave NW, Suite 300. Albuquerque, NM. 87102Team Member Benefits* Work From Home* Discounted gym memberships* Career Advancement* Free employee assistance program* Paid Referral Program* Medical, Vision and Dental coverage* Competitive 401k plan* Attendance/Performance incentives* Free annual flu shots* Direct Deposit into your bank account OR a Visa Prepaid Card* Free Coffee, Tea and Flavored/Sparkling Water at our Break RoomAbout Carenet HealthWe are a leading provider of healthcare engagement, clinical support, telehealth and advocacy solutions. Carenet Health's team of healthcare professionals support more than 50 million healthcare consumers on behalf of 100+ of the nation's premier health plans, providers, health systems and Fortune 500 organizations. Our company's mission is to simplify healthcare experiences and influence people to make better health choices.

Keywords: Carenet, Albuquerque , Customer Service Care Coordinator - 9/14 Class (Late Evening) - Work From Home, Hospitality & Tourism , Albuquerque, New Mexico

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