Family Care Coordinator
Company: DCI Donor Services
Location: Albuquerque
Posted on: January 1, 2026
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Job Description:
DCI Donor Services New Mexico Donor Services (NMDS) is looking
for a dynamic and enthusiastic team member to join us to save lives
Our mission at NMDS is to save lives through organ donation and we
want professionals on our team that will embrace this important
work Specifically, people with expertise in communicating in
difficult situations and building relationships with patients and
their families similar to counseling or patient relations. This
position, Family Care Coordinator, will work with organ donor
families, hospital personnel, physicians, and other team members
from NMDS to work through the donation process for saving lives
through organ and tissue donation. Primary work environment is in
the hospital setting in Albuquerque and throughout New Mexico
hospitals. Strong interpersonal skills and the ability to
communicate effectively in both oral and written formats are a
must. What is a Family Care Coordinator? Family Care Coordinators
(FCCs) support and educate the potential donor’s next-of-kin
regarding donation options. FCCs determine family dynamics and
assess the family’s understanding of the patient’s prognosis to aid
in the donation process. They work alongside other clinical team
members and hospital staff to be both an advocate for donation and
a resource to the donor’s family. COMPANY OVERVIEW AND MISSION New
Mexico Donor Services is the designated organ procurement
organization (OPO) for the state of New Mexico – and is a member of
the DCI Donor Services family. For over four decades, DCI Donor
Services has been a leader in working to end the transplant waiting
list. Our unique approach to service allows for nationwide
donation, transplantation, and distribution of organs and tissues
while maintaining close ties to our local communities. DCI Donor
Services operates three organ procurement/tissue recovery
organizations: New Mexico Donor Services, Sierra Donor Services,
and Tennessee Donor Services. We also maximize the gift of life
through the DCI Donor Services Tissue Bank and Sierra Donor
Services Eye Bank. Our performance is measured by the way we serve
donor families and recipients. To be successful in this endeavor is
our ultimate mission. By mobili We are committed to diversity,
equity, and inclusion. With the help of our employee-led strategy
team, we will ensure that all communities feel welcome and safe
with us because we are a model for fairness, belonging, and forward
thinking. Key responsibilities this position will perform include:
Determines family dynamics and assesses the family’s understanding
of the patient’s prognosis when appropriate to initiate the
donation discussion. Initiates the donation discussion and
authorization process for potential organ and tissue donor families
prior to, during and after death declaration. Provides families
with the detailed information required to give legal informed
authorization for anatomical donation. Responds on site
independently and/or in conjunction with assigned staff to all
appropriate hospital referrals within designated time outlined per
policy and procedure. Communicates with the attending physician and
other members of the healthcare team to establish rapport and
ensure a collaborative planned approach for the donation discussion
and authorization process. Obtains authorization for donation per
UAGA and verifies appropriate medical and legal documentation
necessary. Visually assesses donors, interpret charts, document
information and communicate findings. Collaborates with hospital
and medical staff to provide potential donor families with accurate
and timely information regarding the patient’s current clinical
course. Maintains communication with hospital staff and attending
physician regarding the potential donor family’s understanding of
the prognosis and acts as a family advocate to the health care team
as necessary. Provides education to hospital staff regarding
authorization, family care process and donation process.
Responsibilities may be affected by increased donor activity.
Performs other duties as assigned. The Family Care Coordinator will
work between 12 – 15 days per month – and be on call for periods of
up to 24 hours. The ideal candidate will have: A bachelor’s degree
2 – 4 years of healthcare experience with families, counseling,
bereavement, and/or crisis intervention Knowledge of medical and
legal principles of authorization, donor evaluation, and
management. Exceptional teamwork, communication, and conflict
management skills. Valid Driver’s license with ability to pass MVR
underwriting requirements. We offer a competitive compensation
package including: Up to 184 hours of PTO your first year Up to 72
hours of Sick Time your first year Two Medical Plans (your choice
of a PPO or HDHP), Dental, and Vision Coverage 403(b) plan with
matching contribution Company provided term life, AD&D, and
long-term disability insurance Wellness Program Supplemental
insurance benefits such as accident coverage and short-term
disability Discounts on home/auto/renter/pet insurance Cell phone
discounts through Verizon Meal Per Diems when actively on cases New
employees must have their first dose of the COVID-19 vaccine by
their potential start date or be able to supply proof of
vaccination. You will receive a confirmation e-mail upon successful
submission of your application. The next step of the selection
process will be to complete a video screening. Instructions to
complete the video screening will be contained in the confirmation
e-mail. Please note - you must complete the video screening within
48 hours from submission of your application to be considered for
the position. DCIDS is an EOE/AA employer – M/F/Vet/Disability
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Keywords: DCI Donor Services, Albuquerque , Family Care Coordinator, Healthcare , Albuquerque, New Mexico
