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Case Manager Registered Nurse

Company: University of New Mexico Hospital
Location: Albuquerque
Posted on: September 14, 2020

Job Description:

Position Summary: Coordinate all systems/services required for an organized, multidisciplinary, patient centered care team approach, and assure quality, cost-effective care for the identified patient population. Manage the course of treatment of patients, coordinating care with physicians, nurses and other staff ensuring quality patient outcomes are achieved within established time frames and with efficient utilization of resources. Conduct initial and ongoing assessments, initiate disease management protocols, determine and manage outcomes, ensure continuity of care through discharge planning, utilization of resources and analysis of variances. Function as a contact person for patient, family, health care team members, community resources and employees as necessary. Ensure adherence to Hospitals and departmental policies and procedures. Patient care assignment may include neonate, pediatric, adolescent, adult and geriatric age groups.


  • PATIENT CENTERED MEDICAL HOME - Adhere to and promote the core expectations of the Patient Centered Medical Home or Patient Centered Specialty Practice as applicable
  • Addendum - ADMISSIONS - Apply approved medical necessity criteria, established standards of practice, hospital policy, and regulatory requirements in analyzing collected data to determine the appropriate admission status
  • IDENTIFICATION - Identify appropriate patients within designated specialty area requiring patient case management interventions by utilizing established procedures including census review, risk screens, and referral
  • Addendum - COMMUNICATION - Interact with patient placement and inpatient RN case managers to communicate status determinations and ensure follow through on problematic cases; make referrals to the Utilization Review Medical Director as necessary
  • DATA - Perform assessment, data collection, obtain, review, and analyze information in collaboration with the patient, family, significant others, health care team members, employers, and others as appropriate
  • Addendum - COMMUNICATION - Educate medical staff and others regarding documentation, medical necessity, available resources, and reimbursement issues
  • ASSESSMENT - Assess the patient's clinical, psychosocial status and current treatment plans
  • Addendum - REIMBURSEMENT - Develop and maintain a working knowledge of current reimbursement methods and regulations pertinent to case management and utilization management practice
  • NEEDS - Assess the patient/family/significant others needs in relation to the medical diagnosis and treatment and resources; provide treatment options, financial resources, psychosocial needs, and discharge planning in collaboration with appropriate resources
  • Addendum - COMMUNICATION - Communicate as needed to referring physicians and/or facilities regarding the status of patient transfer
  • ORDERS AND REFERRALS - Obtain necessary orders from physicians to initiate home health referrals, home infusion medications and supplies, oxygen and equipment; coordinate referrals for oxygen and equipment
  • REPORTS AND RECORDS - Maintain computer-based tracking system and compile required reports and records
  • COLLABORATION - Develop collaborative relationships with other departments/services and community health care agencies facilitating and supporting quality care in area of clinical expertise; act as a resource on complex patient care activities
  • GOALS - Assist the patient, family, significant others to set patient-centered goals for individual patient, family, and significant others in collaboration with physicians, staff RNs and other health care team members
  • PLAN OF CARE - Develop comprehensive multidisciplinary plan of care effectively utilizing tools and resources
  • DISCHARGE PLANNING - Conduct timely discharge planning by anticipating patient needs in collaboration with physicians, staff RN's, and other health care team members
  • VARIANCES - Intervene when variances occur in patient individualized treatment plan
  • RESOURCES - Coordinate and evaluate the use of resources and services in a quality-conscious, cost effective manner and collaborate with appropriate providers to ensure effective, quality outcomes
  • INTERVENTIONS - Monitor and evaluate short-term and long-term patient responses to interventions in collaboration with quality assurance and utilization review, maintaining interdependent follow-up as necessary
  • VARIANCE - Review variance from standardized protocols of care with health care team members and implement resolution strategies
  • TREATMENT CONFERENCES - Facilitate and/or participate in conferences providing ongoing evaluation of interdisciplinary dynamics, goals attainment and treatment management
  • EDUCATION - Ensure and/or provide instruction to the patient and family based on identified learning needs; assess patient/family knowledge, health status expectations, and locus of control
  • INFORMATION - Assist with development of activities and methods to ensure information is articulated and disseminated to appropriate members of the health care team
  • CONTINUITY OF CARE - Collaborate with the health care team to ensure continuity of patient care throughout all health care settings; promote effective communication among health care team members including the patient, family, and significant others
  • MEETINGS - Participate in team meetings when indicated or as directed
  • CARE PLAN - Incorporate recommendations and/or services of interdisciplinary team members in the care plan
  • COMMUNICATION - Use interpersonal communication strategies with individuals as well as groups of patients, families, significant others, and staff to achieve expected outcomes and patient/family and health care team satisfaction
  • DOCUMENTATION - Provide routine verbal and written documentation for the initial assessment and progress of the patient to other members of the health care team in a timely manner
  • ORIENTATION - Participate in orientation, continuing education of staff RN's and other health care team members as appropriate
  • QUALITY - Participate in continuous quality improvement activities by evaluating patient care systems that may include standards, protocols, and documentation
  • COMMITTEES - Attend meetings and represent department or Hospitals within Hospitals related committees or the community, as assigned by supervisor
  • PATIENT SAFETY 1 - Follow patient safety-related policies, procedures and protocols
  • PATIENT SAFETY 2 - Demonstrate proactive approach to patient safety by seeking opportunities to improve patient safety through questioning of current policies and processes
  • PATIENT SAFETY 3 - Identify and report/correct environmental conditions and/or situations that may put a patient at undue risk
  • PATIENT SAFETY 4 - Report potential or actual patient safety concerns, medical errors and/or near misses in a timely manner
  • PATIENT SAFETY 5 - Encourage patients to actively participate in their own care by asking questions and reporting treatment or situations that they don't understand or may 'not seem right'
  • DEVELOPMENT - Enhance professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops

    Certification Requirements:
  • RN MATRIX - Complete and maintain unit/clinic based required certifications and competencies as listed in the department expectations/and or the unit/clinic education matrix

    Education Requirements:
  • Nursing program (nationally accredited) graduate

    Experience Requirements:
  • 1 year directly related experience

    Licensure/Certification Requirements:
  • CPR Certification for Healthcare/BLS Providers or for Professional Rescuers or must obtain within 30 calendar days of date of position
  • Licensed Registered Nurse (RN) in State of New Mexico or as allowed by reciprocal agreement by State of New Mexico

    Education Requirements - Preferred:
  • Bachelor's Degree of Science in Nursing

    Experience Requirements - Preferred:
  • Bilingual English/Keres, Tewa, Tiwa, Towa, Zuni, or Navajo
  • Bilingual English/Spanish

    Physical Demands Requirements:
  • Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. May require walking or standing to a significant degree or requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or may require working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of materials is negligible.

    Testing Requirements:
  • Tuberculin Skin Test required annually

    Working Conditions Requirements:
  • Minor Hazard - physical risks, dirt, dust, fumes, noise

Keywords: University of New Mexico Hospital, Albuquerque , Case Manager Registered Nurse, Healthcare , Albuquerque, New Mexico

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