AlbuquerqueRecruiter Since 2001
the smart solution for Albuquerque jobs

Customer Service Representative Medical Equipment

Company: Rotech Healthcare Inc
Location: Albuquerque
Posted on: September 9, 2020

Job Description:

OVERVIEWYES, Rotech is STILL HIRING to help serve our patients during this time of the COVID-19. Our business has picked up!! SUBMIT your RESUME today for a manager to review.As your Home Respiratory and DME equipment and services provider, our number one priority is the safety of our patients and our employees. PPE is provided to all of our employees that will have contact with patients.We have implemented the following measures:We are maintaining social distancing of at least 6 feet in both the workplace and during home delivery/pickup, whenever possible. We are asking patients to complete a screening questionnaire to determine high-risk situations for our employees. We have enhanced cleaning procedures for all of our equipment. We are communicating frequently with our employees regarding the latest guidance from the CDC.TEXT ROTECH TO 51893 TO JOIN OUR TALENT NETWORKJOB INFORMATIONSummaryWe are seeking a dedicated Customer Service Representative. Responsible for performing all tasks and communication related to intake of patient information concerning the service of durable medical equipment and respiratory products and supplies with patients/clients, co-workers and referral sources as it relates to patient services and third party reimbursement.Essential Duties and Responsibilities* Assists with updating respiratory grid and maintains referral log* Clears previous day's route and checks all paperwork for accuracy and completeness* Completes SOPs/CMNs and documents on tracking log* Complies with all applicable company policies and procedures to meet JCAHO and company standards* Coordinates all patient information, processes paperwork, including preparation of file for billing department and completes batch reports for UPS deliveries* Develops and maintains a working knowledge of current products and services and Medicare, Medicaid, insurance regulations and FDA/DOT and JCAHO guidelines* Manages all aspects of intake; answering the phone and receiving faxes, collecting patient and referral source information, inputting data into IMBS, printing tickets, assembling charts and processing paperwork* Monitors office supplies* Prepares complete and accurate files for billing department* Prepares deposit for location on a weekly basis* Prepares invoices for next day routes* Prepares tickets for daily routes* Processes paperwork-confirms tickets, inputs new patient set-ups and assembles charts* Provides service for all retail/walk-in equipment requests* Provides technical assistance to customers* Verifies Medicare, Medicaid and private insurance coverage information* Works with outside agencies to resolve customer issues* Performs other duties as assignedSupervisory Responsibilities* NoneQUALIFICATIONSEmployment is contingent on* Background investigation (company-wide)* Drug screen (when applicable for the position)* Valid driver's license in state of residence with a clean driving record (when applicable for the position)Education and/or Experience* High school diploma or GED equivalent* One to three years of related prior work experience in a team-oriented environment* Experience in medical field and administrative record management* Strong customer service backgroundSkills, Knowledge and Abilities* Effectively communicate in English; both oral and written, with physicians, location employees and patients to ensure questions and concerns are processed in a timely manner* Helpful, knowledgeable and polite while maintaining a positive attitude* Interpret a variety of instructions in a variety of communication mediums* Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)* Knowledge of insurance policies and requirements* Knowledge of medical billing practices and of billing reimbursement* Maintain confidentiality and practice discretion and caution when handling sensitive information* Mapping skills including ability to plan time-saving delivery routes* Mechanical aptitude with ability to learn* Medical terminology* Multi-task along with attention to detail* Must be able to accurately perform simple mathematical calculations using addition, subtraction, multiplication and division* Read and successfully interpret written directions and/or instructions in English* Self-motivation, organized, time-management and deductive problem solving skills* Sense of urgency and responsiveness to physicians, location employees and patients* Work independently and as part of a teamPhysical Demands* Lift 10lbs at times* Requires sitting, walking, standing, talking or listening; extensive hours sitting at a desk* Requires close vision to small print on computer and or paperwork; extensive hours working on the computerMachines, Equipment and Technical Abilities* Email transmission and communication* Internet navigation and research* Microsoft applications including but not limited to Word, Excel, Power-Point, Publisher, Access, etc.* Office equipment; fax machine, copier, printer, phone and computerWork Environment* Office environmentROTECH INFORMATIONRotech Offers* Bonus and Incentive Opportunities (Non-Exempt and Exempt)* Referral Bonus, Employee Discounts and Recognition Program (internal money to spend at company store)* Career Path, Advancement and Management Opportunities* Cell Phone reimbursement (when applicable for the position)* Mileage reimbursement (when applicable for the position)Benefits* 401k* Medical, Prescription, Dental and Vision plans* Flexible Spending nd Health Savings Accounts* Short Term and Long Term Disability* Supplemental Life Insurance* Employee Assistance Program* Generous Paid Time Off and Paid Holidays (Part-Time and Full-Time)Make the right move, create your job profile and apply today!!The hiring manager will review your resume and contact you if your qualifications match our needs. We appreciate your interest in Rotech Healthcare Inc. TEXT ROTECH TO 51893 TO JOIN OUR TALENT NETWORKFACEBOOK LINKEDINEqual Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with DisabilitiesRotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.

Keywords: Rotech Healthcare Inc, Albuquerque , Customer Service Representative Medical Equipment, Healthcare , Albuquerque, New Mexico

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Healthcare Jobs


Part-Time Dispensing Nurse LPN/LVN
Description: Part-Time Dispensing Nurse - LPN/LVN Recovery Services of New Mexico is looking for a detail oriented and empathetic Licensed Practical Nurse / Licensed Vocational Nurse to dispense prescribed medications (more...)
Company: BayMark Health Services
Location: Albuquerque
Posted on: 09/23/2020

Travel Nurse RN - OR - Operating Room - $2,507 per week
Description: Job Description: OneStaff Medical is seeking a travel nurse RN OR - Operating Room for a travel nursing job in Albuquerque, New Mexico. Job Description Requirements Specialty: OR - Operating Room (more...)
Company: NurseFly Travel Nursing
Location: Albuquerque
Posted on: 09/23/2020

Travel Nurse RN - OR - Operating Room - $1,903 per week
Description: Job Description: Stability Healthcare is seeking a travel nurse RN OR - Operating Room for a travel nursing job in Albuquerque, New Mexico. Job Description Requirements Specialty: OR - Operating Room (more...)
Company: NurseFly Travel Nursing
Location: Albuquerque
Posted on: 09/23/2020


Sandia National Laboratories: Nanophotonic & Microphotonic Research - Postdoctoral Appointee
Description: Are you passionate about your work and dream of utilizing state-of-the-art facilities to explore solutions Do you want to join a dynamic team that solves significant issues for our nation's security (more...)
Company: Sandia National Laboratories
Location: Albuquerque
Posted on: 09/23/2020

Mental Health Specialist
Description: Being a Soldier isn't just about physical strength. Mental toughness is also a vital component and being able to handle the stresses of the military is crucial. Mental Health Specialists play an important (more...)
Company: Army National Guard
Location: Albuquerque
Posted on: 09/23/2020

Physician Hematology and Oncology
Description: Hematology/Oncology Physician Opportunity in Beautiful Albuquerque, New Mexico Ardent Health Services Albuquerque, NM 87110 - Accepts J1 Visas: No - Accepts H1B Visas: No - Loan Assistance:Not Specified (more...)
Company: Lovelace Medical Group
Location: Albuquerque
Posted on: 09/23/2020

OR Transplant Surgery RN Travel Nurse
Description: Nationwide Travel Nurse Jobs - Transplant Surgery RN Are you looking for a new nursing job Would you like to spend the season somewhere you've never been Hospitals nationwide are looking for qualified (more...)
Company: HealthCare Travelers
Location: Albuquerque
Posted on: 09/23/2020

Travel RN/Registered Nurse - PICU
Description: We have a great opportunity for a PICU RN in Albuquerque, New Mexico. This position is for Full Time, 12-Hour Day. br The ideal Travel RN for this position has at least one year
Company: PPR Travel Nursing
Location: Albuquerque
Posted on: 09/23/2020

Mental Health Specialist
Description: Being a Soldier isn't just about physical strength. Mental toughness is also a vital component and being able to handle the stresses of the military is crucial. Mental Health Specialists play an important (more...)
Company: Army National Guard
Location: Albuquerque
Posted on: 09/23/2020

Physician / New Mexico / Locum Tenens / Great Opportunity with No Call
Description: Come to Albuquerque and enjoy the best sunrises in the Southwest while you commute. A Laborist is needed to join a well-established,
Company: The Curare Group
Location: Albuquerque
Posted on: 09/23/2020

Log In or Create An Account

Get the latest New Mexico jobs by following @recnetNM on Twitter!

Albuquerque RSS job feeds