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MARKET CENTER MANAGER

Company: Sandia Resort & Casino
Location: Albuquerque
Posted on: September 13, 2019

Job Description:

Position Summary Manages the day-to-day operations of Bien Mur Market Center and Gift Shop. Maintains/implements company policy and procedures. Delegates/supervises administrative, retail duties and functions of staff. Supervision Exercised Under the supervision of the Bien Mur General Manager. Supervises the Sales Floor Coordinator, Gift Shop Buyer, and Sales Team Members. Major Duties and Responsibilities

  • Responsible for full financial accountability for all profit and loss centers within the Bien Mur Market Center and Gift Shop.
  • Spends considerable time in the operations MBWA (Management By Walking Around).
  • Develops strategies to improve Guest service, increase store sales and increase profitability.
  • Ensures Guest needs are met, complaints are resolved, and service is quick and efficient.
  • Ensures all products and displays are merchandised effectively to maximize sales and profitability.
  • Forecasts staffing needs and develops a recruiting strategy to provide optimal staffing in all areas.
  • Develops business plans and coordinates marketing plans with the Resort Marketing department to increase visibility to public and ultimately increase profit.
  • Ensure all invoices and coordinates payment with accounting department.
  • Responsible for merchandising products in the market center.
  • Develops and Maintains policy and procedures and handling Guest transactions including shipping and handling.
  • Develops procedures for inventory audits.
  • Coordinates/performs a multiple range of support activities, projects, deadlines, and assignments for Bien Mur Market Center and Gift Shop.
  • Managing and overseeing sales Team Members' activities, functions and scheduling.
  • Coordinates and maintains all aspects of Guest and vendor relationships.
  • Coordinates administrative support, problem solving, and project planning.
  • Coordinates timely responses to a variety of written inquires. Drafts/edits correspondence from personnel knowledge and/or reference materials.
  • Possesses sales capabilities to fill in as necessary, i.e. lunch breaks, absences, trade shows, or periods of high Guest traffic.
  • Performs miscellaneous job-related duties and assignments. Knowledge, Skills and Abilities
  • Strong business knowledge which includes Native American Arts and Crafts, customs, and traditions.
  • Organizational skills to manage multiple projects and meet deadlines consistently in a fast-paced business environment.
  • Working knowledge and understanding all aspects retail operations-maintaining operational budget.
  • Ability to analyze and solve problems.
  • Excellent public relations skills-pleasant and outgoing with the ability to deal effectively with both Guests and staff.
  • Must have excellent Guest service skills.
  • Must have excellent written and verbal communication skills.
  • Must have excellent retail selling skills.
  • The ability to teach and coach sales Team Members in proper selling methods.
  • The ability to make prudent purchasing decisions.
  • Knowledge of inventory control procedures. Minimum Qualifications, Education and Experience Required:
    • High School Diploma, or GED Certification.
    • Five (5) years retail management experience including three (3) years in Native American Jewelry and Art retail sales management. Preferred:
    • Bachelor's degree. Licensing Status
    • Must be able to successfully pass a stringent background investigation.
    • Will require a post-offer, pre-employment and random drug screening. Working Conditions
    • Work normally performed indoors, weekdays, weekends, and evenings.
    • Work requires normal dexterity while walking, climbing stairs, squatting, bending, standing, sitting, and lifting.
    • Working requires traveling off premises for buying, competitive evaluation, and trade shows.

Keywords: Sandia Resort & Casino, Albuquerque , MARKET CENTER MANAGER, Executive , Albuquerque, New Mexico

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