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IT Infrastructure Manager

Company: New Mexico Mutual
Location: Albuquerque
Posted on: July 16, 2019

Job Description:

Job Title: IT Infrastructure ManagerDepartment: Information TechnologyReports to: IT Director Position Summary: This position is responsible for overseeing all areas of the company's infrastructure, including network security, system administration and help desk. This position is responsible for ensuring the smooth operation of the company's main network and computing infrastructure. This position researches and recommends solutions for network security and end user needs. Manages company resources in a responsible and cost-effective manner. Oversees network security personnel in their day-to-day activities. Oversees system & network administration staff in their day-to-day activities. Oversees all help desk functions and ensures end-user needs are met in a timely and efficient manner. Essential FunctionsEnsures the smooth operation of all the company's basic computing infrastructure.Ensures the safety and security of all the company's basic computing infrastructure.Ensures all end user network and system requirements are met.Oversees network security staff.Oversees system administration staff.Oversees operation of the company's help desk, including tech support staff.Oversees company's telecommunications infrastructure.Ensures maximum possible uptime of all system & network infrastructure.Ensures all technological needs of end users are met.Maintain an understanding of all computer operating systems, storage systems, computer protocols and internal business processes used by the company with its network and computer systems.Mentors members of help desk staff to assist in their development.Act as an effective and efficient steward of company resources.Ensure company personnel follow corporate cybersecurity guidelines.Oversee company's Disaster Recovery (DR) effort.Oversee IT portion of corporate Business Continuity (BC) plan.Support the IT Director with the oversight and development of short and long-term IT projects. Job QualificationsEducation BA/BS from accredited 4-year college/university in Computer Science, Management, or related field required, Master's degree preferred Experience Seven years of related experience in a corresponding field, preferably in workers' compensation or other P&C insurance environment Required Skills/AbilitiesStrong analytical and problem solving skillsStrong organizational skillsAbility to manage multiple, high-priority tasks simultaneouslyStrong attention to detailAbility to work effectively with technical and non-technical personnelExcellent communication skills, verbal and written Specialized Knowledge, Licenses, etc. Demonstrated proficiency in:MS Office (Word, Excel, PowerPoint, Outlook)JIRA (or other ticketing system)Windows domains & networkingLinux servers & networkingPreferred-Guidewire Values and MissionAdhere to values and mission by demonstrating Service Excellence, Trust, Ownership, One Team and Boldness in thought and action. Positive AttitudeDevelop and maintain a positive work atmosphere by behaving and communicating in a manner so that you get along with clients, customers, co-workers and management. Working ConditionsNEW MEXICO MUTUAL maintains general office conditions with moderate physical demands. May be required to lift up to 50 lbs.Employees of NEW MEXICO MUTUAL adhere to all safety rules and regulations including building security.Employees participate in ensuring safe and efficient operating conditions that safeguard employees and facilities.NEW MEXICO MUTUAL maintains a drug free environment; drug testing prior to employment as well as upon a work related accident.Exposure to VDT screens.

Keywords: New Mexico Mutual, Albuquerque , IT Infrastructure Manager, Executive , Albuquerque, New Mexico

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