Director of Cage Operations

Company: Casino Gaming Institute Inc
Location: Santa Fe
Posted on: May 20, 2025

Job Description:

Position Summary:The Director of Cage Operations is a senior administrative officer that is responsible for the administration, coordination and direction of all Cage Operations. Effectively supervises the Assistant Cage Manager, Cage Supervisors, Main Bankers, and Cashiers, while ensuring the protection of all company assets within the Cage. Is capable of filling any Cage position on any shift (Supervisor, Main Banker, Cashier) as required. Communicates directly with guests, management, and other Casino personnel, and must maintain a professional demeanor and a positive attitude at all times. Possesses and engages strong interpersonal and communication skills. Oversees the Vault Impress, and is responsible for ensuring that there are adequate funds to support operations. Oversee Cage compliance with regulatory controls, policies, and procedures. Remains flexible and adaptable and must be able to work all shifts and all days, including Holidays as necessary or assigned.Note: Native American preference will be given.Duties & Responsibilities:

• Establishes performance standards (KPIs) for all direct reports in support of Strategic Goals and Objectives.
• Develops and implements effective strategies aligned with Corporate Goals, setting clear objectives that drive future growth.
• Maintains appropriate staffing levels, by interviewing, selecting, training, scheduling, evaluating, promoting, and disciplining team members.
• Develop personal growth plans and succession planning models to encourage the development of staff seeking to excel.
• Delegate's responsibility and authority to the appropriate manager or supervisor about various aspects of cage operations.
• Ensures a maximum level of customer service and satisfaction by setting an example of commitment and dedication.
• Maintains accuracy and clarity in verbal, written, and electronic communications.
• Develop and communicate internal and interdepartmental memorandums.
• Analyze areas of concern within the Cage, isolate solutions, and achieve resolutions in a professional manner.
• Evaluate Cage Policies and Procedures and revise as appropriate.
• Receive and interpret communications from Surveillance, Compliance, and the Gaming Commission and determine appropriate course of action.
• Investigate variances, determine course of action and communicate with appropriate parties.
• Investigate guest disputes, determine course of action and communicate to appropriate parties.
• Complete performance and salary management exercises as requested by HR and the General Manager.
• Accurately process time/payroll entries for direct reports.
• Adhere to Cage budget while also making necessary purchases to support operations.
• Facilitate Quarterly training on Cage Policies and Procedures and Internal Controls.
• Oversee the development and approval of Cage employee schedules.
• Ensure Cage Impress levels are maintained such that they meet business needs.
• Confirm Currency and Coin orders and stipulate deposits such that they comply with Impress thresholds.
• Conduct analysis of Kiosk and ATM Impress amounts and make recommendations for reductions and/or increases.
• Prepare and revise Cashier and Fill Bank Impress amounts based on transaction analysis.
• Prepare and revise Interdepartmental Bank Impress amounts as specified by Departmental Directors and Managers.This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.Experience and Education:
  • Bachelor's degree from a four-year college or university or equivalent combination of education and experience in management roles where success has been demonstrated and recognized.
  • Five (5) to ten (10) years' experience in business operations preferably in the Gaming Industry.
  • Five (5) years management experience in a director level position.
  • Strong leadership and communication skills and ability to present to various stakeholder levels.
  • Broad-based computer system skills and operational technologies.
  • Strong mathematics skills and ability to operate a 10-key calculator.Minimum Qualifications:
    • Bachelor's degree from a four-year college or university or equivalent combination of education and experience in management roles where success has been demonstrated and recognized.
    • Five (5) to ten (10) years' experience in business operations preferably in the Gaming Industry.
    • Five (5) years management experience in a director level position.
    • Use of a Coin sorter, Currency counter, and 10-key calculator.
    • Advanced computer knowledge, including the use of MS Word, Excel, PowerPoint, and Outlook.
    • Ability to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists.
    • Must be 21 years old or older.
    • Knowledge of the process for handling Traveler's Checks, Personal Checks, electronic Checks, Debit and Credit cards.
    • Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, and obtain and maintain a gaming license from the Pueblo of Tesuque Gaming Commission.Supervisory Responsibilities:The Director of Cage Operations is responsible for overseeing managers, supervisors and employees in the Cage department, ensuring alignment with departmental and organizational objectives. This position provides guidance and assistance in addressing unusual situations that may arise, particularly those without clear precedents or requiring interpretation of policies and regulations.Physical Requirements:While performing the duties of this job, the employee will be required to sit and stand for prolonged periods of time. The Employee is required to kneel, bend, squat, walk, and remain mobile for prolonged periods of time. The Employee will use fingers, hands and arms to conduct repetitious movements and tasks, and must be able to lift thirty (30) lbs. The Employee must be able to talk and hear in an environment with varying noise levels. The work is performed inside a highly regulated environment where the Employee may be required to remain, without the ability to regularly exit internal offices (Cash Cage). Some travel may be required for the position and a company cell phone may be required to conduct business. The Director of Cage Operations must remain accessible via phone twenty-four hours a day.Work Environment:Work is generally performed in a casino setting with a high noise level. Due to the nature and scope of this position, evenings, weekends, holidays, and extended hours and irregular shifts will be required. ADA/EEO Compliance:The Pueblo of Tesuque Development Corporation (POTDC) and Tesuque Casino is an Equal Opportunity Employer. In Compliance with the Americans with Disabilities Act, the Corporation will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective employees and incumbents to discuss potential accommodations with the employer.DRUG-FREE DISCLAIMERYou will be required to pass a pre-employment drug screening examination successfully. The use of any drug or other controlled substance that is illegal under Federal Law is not permitted, including medical cannabis.The above statements are intended to describe the general nature and level of work being performed. They should not be construed as an exhaustive list of all the essential duties, responsibilities and requirements of personnel. Company reserves the right to substitute, amend, change, modify or discontinue any or all portions of this description/job function.Source: Casino Careers
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Keywords: Casino Gaming Institute Inc, Albuquerque , Director of Cage Operations, Executive , Santa Fe, New Mexico